• Can you report on good outcomes for your customer?

• Do you offer the preferred communication channel for each customer, including face-to-face?

• Do you offer the same level of service pre and post-sales, and can you prove it?

• Do you have in place the right processes and customer service practices for vulnerable customers?

• Do you record each and every communication with a customer, voice, video and text?

Fast-track your organisation for compliance and good outcomes for your customers. Download your free guide to FCA Consumer Duty Compliance below.