Preparing for the FCA Consumer Duty

The FCA Consumer Duty Gudie. The role of customer engagement and the contact centre in good outcomes for customers front cover.

Countdown to Consumer Duty Compliance? 

  • Can you report on good outcomes for your customer?

  • Do you offer the preferred communication channel for each customer, including face-to-face?

  • Do you offer the same level of service pre and post-sales, and can you prove it?

  • Do you have in place the right processes and customer service practices for vulnerable customers?

  • Do you record each and every communication with a customer, voice, video and text?

Fast-track your organisation for compliance and good outcomes for your customers. Download your free guide to FCA Consumer Duty Compliance below.