First delivery of Quality of Service (QoS) over MPLS broadband in a City of London recruitment Company.
Rapid delivery of Avaya Contact Centre to UK Government from the Ciptex Cloud.
Innovative multi-tenancy of Avaya platform, delivers to multiple Clients across the UK and overseas.
Over 1 Million minutes per month of hosted telephony traffic achieved.
Ciptex provides the largest Contact Centre in East Africa, delivered over satellite links.
First delivery of overseas Contact Centre utilising a new deep sea cable to Africa.
First UK partner to deliver the award winning Hermes Contact Centre solution – Apax backed Cloud Contact Centre provider.
Ciptex designs and delivers innovative communications solution for NASDAQ.
Social Media - Facebook & Twitter added to Contact Centre platform for true omni-channel communications solution.
CAL - The Ciptex Cloud aggregates Telephony, Compliance and Omni-Channel Contact Centre platforms into a single, seamless Client solution.
Software Defined Wide Area Networking from Viptela (now Cisco) delivering instant, secure, reliable global connectivity and links to Azure and AWS clouds.
In line DTMF suppression removes agents and client networks from PCI-DSS scope
Voice and text analytics adds sentiment analysis, fraud prevention and 100% quality monitoring