It’s more important than ever to ensure that you deliver an excellent experience to your customers – whether they’re calling a helpline, reaching out over a messaging app, or need a face-to-face with a customer services agent through video chat.
Working in harmony with the Twilio Flex, our RACE family of products help you optimise customer engagement – inside your contact centre and beyond to any touchpoint that’s important to your customer’s journey. Together we empower your agents and enable your business to deliver memorable experiences to your customers at scale.
Twilio Flex gives you the ability to support email, voice, SMS, WhatsApp, Messenger, and WebChat on a single platform, so your contact centre can manage the entire customer experience from a single user interface.
Flex also enables you to streamline your customer engagement process with intelligent routing and workflows, tailored to the needs of your business.
Through the power of Google Contact Centre AI, Flex puts relevant, contextual information and responses at your agents’ fingertips, helping them lower call handling times by up to 38%.
Ciptex RACE Accelerators dramatically reduce the time it takes to deploy a contact centre solution – helping you get operational in days, rather than months.
A series of industry-specific Twilio Flex templates, they overcome many of the design challenges involved in building a contact centre solution from scratch. We give you all the tools you need to meet the needs of your business, and your customers.
Building on the versatility provided by Twilio Flex, our RACE Integrations connect your contact centre with the other critical apps your business relies on to create a more complete view of the customer.
Whether you’re using Salesforce, Zendesk, Microsoft Dynamics, or any other app, we’ll plug it into your Twilio Flex solution. Utilising ready-made APIs, Ciptex RACE integrations help you enrich your customer communication.
When you can be operational with a new contact centre in days, it’s never been easier to expand your customer engagement capabilities and have more meaningful interactions with your customers.
Connect your solution with the challenges and value most important to your marketplace, and ensure you meet the specific needs of your business and customers.
Reach and recognise customers at any phase in the customer journey regardless of channel and communicate with them how they want.
Streamline workflows, eliminate duplication, and ramp up agent productivity. We help you implement new processes built to meet customer expectations and delivering the best first contact resolutions.