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Whilst our platform can pause and resume recordings, the best way to avoid a harmful data breach is to have no data to steal in the first place. Our PCI “in-line” solution doesn’t simply prevent card details from being stored in your call recordings – it prevents the transmission of card data through your entire enterprise. This lifts your whole operation out of scope for 11 of the 12 PCI DSS requirements, reducing risk and saving money.
Install and maintain a firewall configuration to protect cardholder data
Do not use vendor-supplied defaults for system passwords and other security parameters
Protect stored cardholder data
Encrypt transmission of cardholder data across open, public networks
Protect all systems against malware and regularly update antivirus software or programs
Requirement 6: Develop and maintain secure systems and applications
Restrict access to cardholder data by business need to know
Identify and authenticate access to system components
Restrict physical access to cardholder data
Track and monitor all access to network resources and cardholder data
Regularly test security systems and processes
Maintain a policy that addresses information security for all personnel
The solution is hosted within our Tier 3 data centre locations alongside our hosted contact centre offerings. As a hosted solution, we are able to offer rapid deployment, flexible capacity all without the financial burden of a major IT investment.
Dual-Tone Multi-Frequency (DTMF) is the technical name for the tones you hear when you press the keys on your telephone keypad. Here’s how it helps you ease the compliance burden and ensure customer card data is secure.