Our take on PCI-DSS

PCI-DSS Compliance


12 Requirements for PCI-DSS Compliance

Whilst our platform can pause and resume recordings, the best way to avoid a harmful data breach is to have no data to steal in the first place. Our PCI “in-line” solution doesn’t simply prevent card details from being stored in your call recordings – it prevents the transmission of card data through your entire enterprise. This lifts your whole operation out of scope for 11 of the 12 PCI DSS requirements, reducing risk and saving money.

Green = Removed | Red = Required

Requirement 1:

Install and maintain a firewall configuration to protect cardholder data

Requirement 2:

Do not use vendor-supplied defaults for system passwords and other security parameters

Requirement 3:

Protect stored cardholder data

Requirement 4:

Encrypt transmission of cardholder data across open, public networks

Requirement 5:

Protect all systems against malware and regularly update antivirus software or programs

Requirement 6:

Requirement 6: Develop and maintain secure systems and applications

Requirement 7:

Restrict access to cardholder data by business need to know

Requirement 8:

Identify and authenticate access to system components

Requirement 9:

Restrict physical access to cardholder data

Requirement 10:

Track and monitor all access to network resources and cardholder data

Requirement 11:

Regularly test security systems and processes

Requirement 12:

Maintain a policy that addresses information security for all personnel

The solution is hosted within our Tier 3 data centre locations alongside our hosted contact centre offerings. As a hosted solution, we are able to offer rapid deployment, flexible capacity all without the financial burden of a major IT investment.

How it works

Dual-Tone Multi-Frequency (DTMF) is the technical name for the tones you hear when you press the keys on your telephone keypad. Here’s how it helps you ease the compliance burden and ensure customer card data is secure.

PCI DSS Diagram For Ciptex

Key Features