Calculate your Organisation's Contact Centre Friction Score.

Do long queue times mean lost sales? Is customer loyalty eroded due to poor service? Find out if friction is preventing you from achieving your sales growth.

  • Image of lady in the contact centre. With graph overlay showing friction in the contact centre. The lady is smiling, wearing her hair up and a light blue blouse. She has a contact centre headpiece on.

Trusted by leaders in their field, including:

Natural Resource Wales logo. A diamond with light blue, dark blue, light green and dark green intertwined next to the black words
The Debft Free Advice logo
NFCC blue logo
Mencap logo with a pink speech bubble behind the me in Mencap
Sytner logo. Sytner logo is in a navy blue colour with a simple font with a diamond next to it with a road going through the navy diamond.
Totemic logo. Totemic is written in a simple light grey font with four small to large purple rocks stacked next to the word.
QS World University Ranking logo
A light blue PayPlan logo
Cambridge Education Group logo. A gryphon next to the Purple Cambridge word with Education Group under neither in grey.
Shelter logo in their company red colour
Vertu Motors logo in dark
Aster Group logo in their branded blue colour
Mojo Mortgage company logo
Small Octopus Energy logo
Natural Resource Wales logo. A diamond with light blue, dark blue, light green and dark green intertwined next to the black words
The Debft Free Advice logo
NFCC blue logo
Mencap logo with a pink speech bubble behind the me in Mencap
Sytner logo. Sytner logo is in a navy blue colour with a simple font with a diamond next to it with a road going through the navy diamond.
Totemic logo. Totemic is written in a simple light grey font with four small to large purple rocks stacked next to the word.
QS World University Ranking logo
A light blue PayPlan logo
Cambridge Education Group logo. A gryphon next to the Purple Cambridge word with Education Group under neither in grey.
Shelter logo in their company red colour
Vertu Motors logo in dark
Aster Group logo in their branded blue colour
Mojo Mortgage company logo
Small Octopus Energy logo

Welcome to the Friction-Free Contact Centre

If you are wondering how to set your call centre agents free to achieve more sales, provide

better answers and create more loyalty then our solutions can help.

Our solutions do away with complicated multi-screen views, static data, unnecessary system-hopping or time-consuming log-ins.

We call that Zero Friction

Calculate your organisation's Friction Score

Friction Stops Sales

Complicated user views, static data, legacy software, multiple logins and switching between different systems stop agents from selling more and creating superior customer experiences.

Use our Friction Score tool to find out if friction is preventing you from achieving your sales growth.

Zero friction gauge. This is a pie chart showing different successful areas within a contact centre.

Helpful Resources

INNOVATION IN ACTION

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4 AI Challenges to Overcome

Download our 10-minute read on 4 AI challenges and how to overcome them in the contact centre.

A man smiling at his screen while on the phone to someone

Want to learn more?

Contact us and we will be in touch!

Alternatively, book a 15-mintue call at a time that suits you or sign-up for our monthly ‘Selling More, Friction-Free’ newsletter.