Cloud Communications

The Cloud is Transforming Enterprise Communications.

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Cloud Communications

Hermes Cloud Contact

Omni-Channel Contact Centre

Enhance Agent productivity and delight Customers with award-winning Omni-Channel Contact Centre Software. Inbound-Outbound Voice, Email, WebChat, Social Media or All Communication Channels, Ciptex is primed to deliver Hermes directly from the Cloud, fully compliant and secure, to Agents globally, and integrated with Client Management, Knowledge Base, and other legacy systems.  

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Cloud Communications


Feature-rich Cloud Telephony

Completely self-service, Ciptex's proprietary Cloud telephony platform gives IT Teams the option to control extensions and devices. Create, manage and assign end-points to Handsets, Tablets and Mobile Apps. Manage Inbound Call Routing, IVR, Out-of-Hours, Listen to Call Recordings, Voicemail and more with an intuitive online Control Panel. Flexible, resilient and cost-effective.

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Cloud Communications


Private Cloud & Secure Connectivity

From Public Broadband Internet Connections for small businesses right through to Leased Line with Private, MPLS Connectivity, Ciptex offers Clients a range of opportunities to meet the growing demands of their businesses. Our Connectivity solutions empower Customers with an effective bridge between them and the wider global community. 24/7 Monitoring, uptime and Quality-of-Service guarantees, Ciptex is the Partner of choice for businesses that demand more.

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Cloud Communications

Cloud IP Office

The Power of We™ | from the Cloud

A simple, powerful collaboration solution for midsize companies delivering full Unified Communications and Collaboration, increased scale, and simplified management. Avaya, with the features you know and love, with all the power of the Cloud.

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Cloud Communications


LAN Monitoring & Management

Ciptex's Helios LAN Management Service delivers a powerful network management solution by managing the configuration, monitoring, compliance, troubleshooting, and administration of your Local Area Networks. Delivered end-to-end or in conjunction with your existing IT teams, we support management for business-critical technologies and services.

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communications for contact centres and businesses

trusted by

Award-Winning Telephony

Flexible, Resilient and Affordable

Ciptex provides best-in-class Communication solutions to businesses and Contact Centres – End-to-end solutions, Private Cloud (MPLS) delivery, and integrated with legacy platforms.


Managed, Secure & Scalable

Delivered, 'as-a-service' directly from our Cloud core to desired Client Sites, with unparalleled security and control.

Enterprise Grade

Open, Private & Hybrid - Combined

Standard Public Connections, Hybrid, and / or Private, MPLS Connectivity, Ciptex solutions effortlessly bridge Customers to all their people, and wider global community.


SLA's, Uptime & Quality - Guaranteed

Platform Resilience, highly available and fully redundant with Back-to-back Service Level Agreements, Quality-of-Service and Uptime Guarantees.


Decades in Communications

We have decades of experience in Communications and are experts in Cloud and integration technology, offering trusted solutions to Clients from our Cloud, with a full service wrap.


Best-of-Breed Communications Solutions Powered by Ciptex Iris

Cloud Contact Centre
Deliver Seamless Experiences and Drive Growth with satisfying Contact Centre Solutions. Happier Customers, Agents and Executives
Avaya Cloud IP Office
Expand Customer Engagement with full Unified Collaboration Solutions. Non-stop productivity, with Office 365 integration
Apollo Cloud Telephony
Reduce Costs with Simple, flexible Telephony with Features. Small or large business, Apollo is cost-effective and improves how businesses operate
Bridge Connectivity
Power today's business critical Applications and reach Global Audiences with Bridge. 24/7 Monitoring, Uptime and Quality-of-Service guarantees
Helios LAN
Optimise IT Assets and Resources with Helios LAN Managed Services. End-to-end compliance, reporting and assurance to deliver continuity for IT Teams and Stakeholders
Teleopti Workforce Management
Maximise Productivity, Increase Customer Satisfaction and boost profitability by optimising staff resources at your Contact Centre, Back Office, Department or Business