The Challenges Faced by Housing Association in 2023 These are difficult times for Housing Associations. They are challenged to meet the Tenant Satisfaction Measures posed by government compliance targets while facing spiralling costs out of sync with increased rental opportunities. They are burdened by bad press highlighting the lows of the industry while striving to […]

It’s never been more important for businesses to be able to deliver meaningful, personalised experiences to their customers. Major developments in digital and connected engagements have reshaped the expectations of customers, who now demand you give them personalised experiences that meet their needs as standard – as we discussed in another of our blogs. Traditionally, […]

Contact Centres? Communications Platforms? Why not the best of both? Customer engagement is critical for modern businesses to get ahead of their competitors, but doing so effectively is rarely straightforward. Recent years have seen two different approaches for cloud-based customer engagement emerge – Contact Centre-as-a-Service (CCaaS), and Communications Platform-as-a-Service (CPaaS). Both approaches offer their own […]

It’s never been more important for organisations to deliver great customer experience – 56% of customers say they’ll stop doing business with a company after a bad digital interaction. Despite this, making the necessary changes to improve the experience organisations offer their customers often gets put off, with prevailing attitudes being that the necessary solutions […]

Here’s 8 contact centre trends you’ll want to hop on The last few years have (understandably) led to major shake-ups in the world of contact centres. But as your customers seek to engage you on channels of their choice and communicate with lofty expectations on speed and quality of their interaction, the need for innovation […]

The Benefits of Automatic Speech Recognition for Secure Payment Solutions In today’s increasingly digital world, secure payment services are essential for consumers and businesses alike. Unfortunately, traditional security measures such as passwords and PINs are becoming increasingly vulnerable. As such, companies are turning to automatic speech recognition (ASR) as a new way to authenticate users […]

It’s never been more important for organisations to deliver great customer experience – 56% of customers say they’ll stop doing business with a company after a bad digital interaction. Despite this, making the necessary changes to improve customer experience often gets put off, with prevailing attitudes being that the necessary solutions are too expensive, take […]