Case Studies and Customer Stories

Case Studies and Customer Stories

Vertu Motors

Personalising the car-buying experience with Ciptex RACE

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“The model we’ve implemented, our customers tell us they can’t believe how easy it is, and we’re delighted to have been able to build a simple solution to a complex problem that’s delivered clear value. As we look ahead to what may come in the next year, it’s clear that, whatever happens, the great strides we’ve made create solid foundations on which we will continue to build.”

Image of David Crane, Vertu Motors Chief Operation Officer.

David Crane

Chief Operations Officer

Vertu Motors

Personalising the car-buying experience with Ciptex RACE

Read Full Story

“The model we’ve implemented, our customers tell us they can’t believe how easy it is, and we’re delighted to have been able to build a simple solution to a complex problem that’s delivered clear value. As we look ahead to what may come in the next year, it’s clear that, whatever happens, the great strides we’ve made create solid foundations on which we will continue to build.”

Image of David Crane, Vertu Motors Chief Operation Officer.

David Crane

Chief Operations Officer

Vertu Motors

Personalising the car-buying experience with Ciptex RACE

Read Full Story

“The model we’ve implemented, our customers tell us they can’t believe how easy it is, and we’re delighted to have been able to build a simple solution to a complex problem that’s delivered clear value. As we look ahead to what may come in the next year, it’s clear that, whatever happens, the great strides we’ve made create solid foundations on which we will continue to build.”

Image of David Crane, Vertu Motors Chief Operation Officer.

David Crane

Chief Operations Officer

Vertu Motors

Personalising the car-buying experience with Ciptex RACE

Read Full Story

“The model we’ve implemented, our customers tell us they can’t believe how easy it is, and we’re delighted to have been able to build a simple solution to a complex problem that’s delivered clear value. As we look ahead to what may come in the next year, it’s clear that, whatever happens, the great strides we’ve made create solid foundations on which we will continue to build.”

Image of David Crane, Vertu Motors Chief Operation Officer.

David Crane

Chief Operations Officer

Aster Group

Ciptex rolls out state-of-the-art multichannel contact centre tailored for Aster Group

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“We wanted a partner, we don’t want a supplier and Ciptex fits the bill. We want a global partner that has a backing with Twilio products, plus product development to help us utilise Ciptex and get the most out of the platform. We’re looking to grow and develop the product moving forward, mirroring our own growth and development ambitions.”

Image of Andy Istead - Transformation and Data Director at Aster Group.

Andy Isted

Transformation and Data Director at Aster Group

Aster Group

Ciptex rolls out state-of-the-art multichannel contact centre tailored for Aster Group

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“We wanted a partner, we don’t want a supplier and Ciptex fits the bill. We want a global partner that has a backing with Twilio products, plus product development to help us utilise Ciptex and get the most out of the platform. We’re looking to grow and develop the product moving forward, mirroring our own growth and development ambitions.”

Image of Andy Istead - Transformation and Data Director at Aster Group.

Andy Isted

Transformation and Data Director at Aster Group

Aster Group

Ciptex rolls out state-of-the-art multichannel contact centre tailored for Aster Group

Read Full Story

“We wanted a partner, we don’t want a supplier and Ciptex fits the bill. We want a global partner that has a backing with Twilio products, plus product development to help us utilise Ciptex and get the most out of the platform. We’re looking to grow and develop the product moving forward, mirroring our own growth and development ambitions.”

Image of Andy Istead - Transformation and Data Director at Aster Group.

Andy Isted

Transformation and Data Director at Aster Group

Aster Group

Ciptex rolls out state-of-the-art multichannel contact centre tailored for Aster Group

Read Full Story

“We wanted a partner, we don’t want a supplier and Ciptex fits the bill. We want a global partner that has a backing with Twilio products, plus product development to help us utilise Ciptex and get the most out of the platform. We’re looking to grow and develop the product moving forward, mirroring our own growth and development ambitions.”

Image of Andy Istead - Transformation and Data Director at Aster Group.

Andy Isted

Transformation and Data Director at Aster Group

Shelter

Ciptex partners with Shelter to support people at risk of homelessness

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“Ciptex are supporting us with a compelling vision. We urgently needed support and Ciptex got it in terms of the challenge and solutions, helping to build a plan around our urgent needs to support people. Our advisors were freed up to focus on things they are good at doing.”

Stuart Moore - Assistant Director of Digital Transformation for Shelter.

Stuart Moore

Assistant Director of Digital Transformation for Shelter

Shelter

Ciptex partners with Shelter to support people at risk of homelessness

Read Full Story

“Ciptex are supporting us with a compelling vision. We urgently needed support and Ciptex got it in terms of the challenge and solutions, helping to build a plan around our urgent needs to support people. Our advisors were freed up to focus on things they are good at doing.”

Stuart Moore - Assistant Director of Digital Transformation for Shelter.

Stuart Moore

Assistant Director of Digital Transformation for Shelter

Shelter

Ciptex partners with Shelter to support people at risk of homelessness

Read Full Story

“Ciptex are supporting us with a compelling vision. We urgently needed support and Ciptex got it in terms of the challenge and solutions, helping to build a plan around our urgent needs to support people. Our advisors were freed up to focus on things they are good at doing.”

Stuart Moore - Assistant Director of Digital Transformation for Shelter.

Stuart Moore

Assistant Director of Digital Transformation for Shelter

Shelter

Ciptex partners with Shelter to support people at risk of homelessness

Read Full Story

“Ciptex are supporting us with a compelling vision. We urgently needed support and Ciptex got it in terms of the challenge and solutions, helping to build a plan around our urgent needs to support people. Our advisors were freed up to focus on things they are good at doing.”

Stuart Moore - Assistant Director of Digital Transformation for Shelter.

Stuart Moore

Assistant Director of Digital Transformation for Shelter

Debt Free Advice

Debt Free Advice provide expert “face-to-face” advice 24/7 using cloud-based RACE from Ciptex

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“Since the service has been in use, Debt Free Advice has facilitated over 4,700 conversations with clients; this could not have been achieved if Debt Free Advice were not using Ciptex RACE.”

Image of Matt Dronfield - Head of Debt Free Advice.

Matt Dronfield

Head of Debt Free Advice

Debt Free Advice

Debt Free Advice provide expert “face-to-face” advice 24/7 using cloud-based RACE from Ciptex

Read Full Story

“Since the service has been in use, Debt Free Advice has facilitated over 4,700 conversations with clients; this could not have been achieved if Debt Free Advice were not using Ciptex RACE.”

Image of Matt Dronfield - Head of Debt Free Advice.

Matt Dronfield

Head of Debt Free Advice

Debt Free Advice

Debt Free Advice provide expert “face-to-face” advice 24/7 using cloud-based RACE from Ciptex

Read Full Story

“Since the service has been in use, Debt Free Advice has facilitated over 4,700 conversations with clients; this could not have been achieved if Debt Free Advice were not using Ciptex RACE.”

Image of Matt Dronfield - Head of Debt Free Advice.

Matt Dronfield

Head of Debt Free Advice

Debt Free Advice

Debt Free Advice provide expert “face-to-face” advice 24/7 using cloud-based RACE from Ciptex

Read Full Story

“Since the service has been in use, Debt Free Advice has facilitated over 4,700 conversations with clients; this could not have been achieved if Debt Free Advice were not using Ciptex RACE.”

Image of Matt Dronfield - Head of Debt Free Advice.

Matt Dronfield

Head of Debt Free Advice