Ciptex Logo in dark

How We Help

Who We Work With

About Us

Contact Us

Ciptex Logo in dark

How We Help

Who We Work With

About Us

Contact Us

Ciptex Logo in dark

How We Help

Who We Work With

About Us

Contact Us

Welcome to Ciptex

Office wall with framed posters and colorful balloons, small plants on desk.
Colorful mural featuring an intricate owl design under "Twilio" logo.
Red abstract sculpture in a modern urban plaza at Piccadilly Place.

Trusted by brands across the Globe

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  • Rubicon Logo
  • NFCC Logo
  • Uinsure Logo
  • Tri-color petal design with "notified" in sleek, dark typography.
  • Compass-themed logo with "Inspiring Travel" text.
  • DFA Logo
  • Iglu Cruises Logo

Our Story

#1 Twilio Partner

Today, Ciptex is recognised as the number one Twilio partner, delivering innovative communication solutions that help organisations around the world create seamless customer experiences. This milestone reflects years of collaboration, expertise, and a continued commitment to advancing customer engagement.

Ciptex logo with Consulting Partner and Twilio AI certifications.

Our Story

#1 Twilio Partner

Today, Ciptex is recognised as the number one Twilio partner, delivering innovative communication solutions that help organisations around the world create seamless customer experiences. This milestone reflects years of collaboration, expertise, and a continued commitment to advancing customer engagement.

Ciptex logo with Consulting Partner and Twilio AI certifications.

2026

#1 Twilio Partner

Ciptex is recognised as the number one Twilio partner, delivering innovative communication solutions that help organisations around the world create seamless customer experiences.

2026

#1 Twilio Partner

Ciptex is recognised as the number one Twilio partner, delivering innovative communication solutions that help organisations around the world create seamless customer experiences.

2026

#1 Twilio Partner

Ciptex is recognised as the number one Twilio partner, delivering innovative communication solutions that help organisations around the world create seamless customer experiences.

2021

Twilio Recognition to Gold Partner Status

Our expertise and commitment to delivering exceptional CX solutions earned us recognition as a Twilio Gold Partner.

2021

Twilio Recognition to Gold Partner Status

Our expertise and commitment to delivering exceptional CX solutions earned us recognition as a Twilio Gold Partner.

2021

Twilio Recognition to Gold Partner Status

Our expertise and commitment to delivering exceptional CX solutions earned us recognition as a Twilio Gold Partner.

2012

Foundations with Twilio

We began our journey with Twilio, building powerful communication solutions that enabled businesses to connect with their customers through reliable, scalable technology.

2012

Foundations with Twilio

We began our journey with Twilio, building powerful communication solutions that enabled businesses to connect with their customers through reliable, scalable technology.

2012

Foundations with Twilio

We began our journey with Twilio, building powerful communication solutions that enabled businesses to connect with their customers through reliable, scalable technology.

2006

Company Founded

Ciptex was founded with a mission to simplify customer engagement technology and help organisations create more meaningful connections with their customers.

2006

Company Founded

Ciptex was founded with a mission to simplify customer engagement technology and help organisations create more meaningful connections with their customers.

2006

Company Founded

Ciptex was founded with a mission to simplify customer engagement technology and help organisations create more meaningful connections with their customers.

30+

Awards Won

100M+

Conversations

24/7

Support

95%

Satisfaction Rate

30+

Awards Won

100M+

Conversations

24/7

Support

95%

Satisfaction Rate

30+

Awards Won

100M+

Conversations

24/7

Support

95%

Satisfaction Rate

Our People

Our team here at Ciptex share the same passion for bringing people together…

At Ciptex, our team shares a passion for bringing people together through technology that makes connections simpler and more meaningful. We are innovators, problem-solvers, and CX specialists who combine expertise and creativity to help organisations deliver seamless, impactful customer experiences.

  • Group posing happily in a room, with hands raised and cheerful expressions.
  • Group posing happily in a room, with hands raised and cheerful expressions.
  • Colorful mural featuring an intricate owl design under "Twilio" logo.
  • Colorful mural featuring an intricate owl design under "Twilio" logo.
  • Speaker presenting at a tech conference booth, audience listening attentively.
  • Speaker presenting at a tech conference booth, audience listening attentively.
  • Person standing at Ciptex booth in ornate conference hall.
  • Person standing at Ciptex booth in ornate conference hall.
  • Three people smiling with an award, standing near promotional banners.
  • Three people smiling with an award, standing near promotional banners.
  • Cafe setup at Ciptex booth, featuring coffee machine and seating in opulent venue.
  • Cafe setup at Ciptex booth, featuring coffee machine and seating in opulent venue.
  • Four people standing in front of a "AI-powered messaging" display booth.
  • Four people standing in front of a "AI-powered messaging" display booth.
  • Red abstract sculpture in a modern urban plaza at Piccadilly Place.
  • Red abstract sculpture in a modern urban plaza at Piccadilly Place.
  • Man at a Ciptex booth with coffee grinder in an ornate conference hall.
  • Man at a Ciptex booth with coffee grinder in an ornate conference hall.
  • People attending a presentation in a decorated room with a screen display.
  • People attending a presentation in a decorated room with a screen display.
  • Cafe setup at Ciptex booth, featuring coffee machine and seating in opulent venue.
  • Four people standing in front of a "AI-powered messaging" display booth.
  • Red abstract sculpture in a modern urban plaza at Piccadilly Place.
  • Man at a Ciptex booth with coffee grinder in an ornate conference hall.
  • People attending a presentation in a decorated room with a screen display.
  • Panel discussion on innovation with five suited individuals on stage.
  • Panel discussion on innovation with five suited individuals on stage.
  • Person standing at Ciptex booth in ornate conference hall.
  • Person standing at Ciptex booth in ornate conference hall.
  • Person presenting at a Twilio booth with audience watching.
  • Person presenting at a Twilio booth with audience watching.
  • Grand hotel facade with illuminated windows reflected in a calm lake.
  • Grand hotel facade with illuminated windows reflected in a calm lake.
  • Group of people smiling in a conference room with large windows.
  • Group of people smiling in a conference room with large windows.
  • Panel discussion on innovation with five suited individuals on stage.
  • Person standing at Ciptex booth in ornate conference hall.
  • Person presenting at a Twilio booth with audience watching.
  • Grand hotel facade with illuminated windows reflected in a calm lake.
  • Group of people smiling in a conference room with large windows.
  • Panel discussion on innovation with five suited individuals on stage.
  • Person standing at Ciptex booth in ornate conference hall.
  • Person presenting at a Twilio booth with audience watching.
  • Grand hotel facade with illuminated windows reflected in a calm lake.
  • Group of people smiling in a conference room with large windows.

Our Leadership Team

  • Andrew Marchant

    Executive Chairman

  • Tom Kharchi

    Chief Revenue Officer

  • Joe Lillyman

    Chief Operating Officer

  • Jolyon Parsons

    Commercial Director

  • Andrew Marchant

    Executive Chairman

  • Joe Lillyman

    Chief Operating Officer

  • Tom Kharchi

    Chief Revenue Officer

  • Jolyon Parsons

    Commercial Director

  • Andrew Marchant

    Executive Chairman

  • Joe Lillyman

    Chief Operating Officer

  • Tom Kharchi

    Chief Revenue Officer

  • Jolyon Parsons

    Commercial Director

  • Andrew Marchant

    Executive Chairman

  • Joe Lillyman

    Chief Operating Officer

  • Tom Kharchi

    Chief Revenue Officer

  • Jolyon Parsons

    Commercial Director

Our Values

Trust

We are a long-term partner, not a short-term vendor. Reliability is non-negotiable.

Expertise

Deep technical knowledge paired with commercial clarity. We know this space.

Impact

Every engagement we build is designed to deliver measurable, lasting value.

Simplicity

We make the complex feel effortless, for our clients and their customers.

Partnership

We grow with our clients. Their success is the measure of ours.

Agility

We move fast and adapt. No bureaucracy, no dead weight.

Your next step starts with a conversation.

Get in Touch

A grid of white lines on a teal background, arranged in a triangular shape.

Your next step starts with a conversation.

Get in Touch

Cta-Image
A grid of white lines on a teal background, arranged in a triangular shape.

Your next step starts with a conversation.

Get in Touch

A grid of white lines on a teal background, arranged in a triangular shape.

Your next step starts with a conversation.

Get in Touch

Cta-Image
A grid of white lines on a teal background, arranged in a triangular shape.