We help you to transform your customer engagement strategy by creating frictionless and valuable experiences at every stage of the customer journey using a single cloud-powered communication platform.
Your customers expect you to understand their needs and meet their expectations at every touchpoint. Great customer experience (CX) leaves people feeling heard and appreciated – this reflects on everything from revenue to reputation. Ciptex technology solutions simplify how you connect with your customers and influence their journeys.
Ciptex provide the capabilities, skills, results, and track record you’ll need as you streamline and enhance every customer interaction. Together we’ll discover new ways of working that drive up efficiencies and unlock the potential to improve retention, elevate experience, and boost sales.
We’re an expert in Twilio Flex and Segment. Alongside RACE – our own suite of products, services, and solutions, we help customer-centric organisations create seamless, personalised and omnichannel engagements.
Let lose the potential of your customer experience teams, and allow them to sell more and service better. The Flex Contact Centre Solution predicts the agents’ data needs and places the information on the screen just as they need it.
Your CRM is a great system of record, but it doesn’t tell your customers’ entire story. Revolutionise your customer experience with real-time data unification. Pull in multiple sources of data onto your agents’ one-pane view. Push-out clean, filtered and secure information to data-hungry systems. Feed Customer AI, Marketing Segmentation and your Data Warehouse with quality customer profiles.
Take a look at some of the solutions we’ve delivered
“Ciptex are smart, hardworking, professional people who have created a quality outcome that helps us connect people in financial need with our counselors who can help them.”
Read more on how NFCC freed up 100 employee days with Ciptex Locator.
“The model we’ve implemented, our customers tell us they can’t believe how easy it is, and we’re delighted to have been able to build a simple solution to a complex problem that’s delivered clear value. As we look ahead to what may come in the next year, it’s clear that, whatever happens, the great strides we’ve made create solid foundations on which we will continue to build.”
Read more on how Vertu Group personalisation has achieved 10X more customer outcomes.
“Since the service has been in use, Debt Free Advice has facilitated over 4,700 conversations with clients; this could not have been achieved if Debt Free Advice were not using Ciptex RACE.”
Industry events we are attending
Come and say hello, discuss your business issues, share your successes or take a software demonstration.
Twilio SIGNAL London is on October 31st 2023 at The Brewery, London. SIGNAL is back in London for the first time since 2017! SIGNAL brings together senior executives, developers and partners from across industries to discuss how the most innovative companies use Twilio Flex and Twilio Segment.
The Automotive Management Live is taking place at NEC Birmingham: 9th November 2023.
Sign up here to learn about Ciptex product development, Twilio enhancements and new implementations.
Take a look at some of the solutions we’ve delivered.
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