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Boost your business with a cloud contact centre solution

We help you to transform your customer engagement strategy by creating frictionless and valuable experiences at every stage of the customer journey using a single cloud-powered communication platform.

Your customers expect a great omnichannel experience

Your customers expect you to understand their needs and meet their expectations at every touchpoint. Great customer experience (CX) leaves people feeling heard and appreciated – this reflects on everything from revenue to reputation. Ciptex technology solutions simplify how you connect with your customers and influence their journeys.

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Confidently unify your customer journey

Ciptex provide the capabilities, skills, results, and track record you’ll need as you streamline and enhance every customer interaction. Together we’ll discover new ways of working that drive up efficiencies and unlock the potential to improve retention, elevate experience, and boost sales.

Unleash the power of Twilio technology

We’re an expert in Twilio Flex and Segment. Alongside RACE – our own suite of products, services, and solutions, we help customer-centric organisations create seamless, personalised and omnichannel engagements.

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The world’s most flexible Cloud Contact Centre Solution

Build bespoke applications on a single omnichannel platform

Let lose the potential of your customer experience teams, and allow them to sell more and service better. The Flex Contact Centre Solution predicts the agents’ data needs and places the information on the screen just as they need it.

The world’s number one Customer Data Platfrom (CDP)

Know your customers personally with insights built on living data.

Your CRM is a great system of record, but it doesn’t tell your customers’ entire story. Revolutionise your customer experience with real-time data unification. Pull in multiple sources of data onto your agents’ one-pane view. Push-out clean, filtered and secure information to data-hungry systems. Feed Customer AI, Marketing Segmentation and your Data Warehouse with quality customer profiles.

Industry events we are attending

Come and say hello, discuss your business issues, share your successes or take a software demonstration.

31.10.23

Twilio SIGNAL 2023

Twilio SIGNAL London is on October 31st 2023 at The Brewery, London. SIGNAL is back in London for the first time since 2017! SIGNAL brings together senior executives, developers and partners from across industries to discuss how the most innovative companies use Twilio Flex and Twilio Segment.

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09.11.23

Automotive Management Live

The Automotive Management Live is taking place at NEC Birmingham: 9th November 2023. 

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Customers We Have Helped

Money and Pensions Service logo
RNI:D Logo
Intrado Logo
Vertu Motors logo in dark
Daktela logo
Contact lenses logo
NFCC logo in dark
Small Octopus Energy logo

Customers We Have Helped

Money and Pensions Service logo
RNI:D Logo
Intrado Logo
Vertu Motors logo in dark
Daktela logo
Contact lenses logo
NFCC logo in dark
Small Octopus Energy logo

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Customer Stories

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