When customers are satisfied, they cost less to serve and are more likely to return and even become advocates. In today’s digital-first world, the customer, not the provider has the power. Creating a remarkable customer experience has never been so important to the future success of every business.
Customers increasingly expect to be able to reach you in any way they choose – whether that’s phone, SMS, web chat, WhatsApp, Twitter and more. This is the rise of omnichannel – and it creates challenges for your contact centre technologies – from integration disconnects to keeping up with customer trends.
The Ciptex RACE Omnichannel Platform helps move the needle from servicing customers and treating them all the same, to engaging with them in ways most convenient to how they live their lives and personalised to their specific wants and needs.
Create personalised interactions built on insight into customer history, lowering wait times and delivering greater satisfaction.
Get rich insight into conversations between agents and customers and draw conclusions that positively impact your business.
Harness the potential of the cloud – ready-made infrastructure that flexes with your business.
Build a new contact centre solution in days not months and tap into the opportunities of omnichannel.
Built on open standards and infinitely programmable, Flex works with all your other business apps too.
Out-of-the-box automations accelerate workflows, increase engagement and reduce customer friction.
“Ciptex are smart, hardworking, professional people who have created a quality outcome that helps us connect people in financial need with our counselors who can help them.”
“Since the service has been in use, Debt Free London has facilitated over 4,700 conversations with clients; this could not have been achieved if Debt Free London were not using Ciptex RACE.”