How to boost your business with a cloud contact centre solution

We help you to transform your customer engagement strategy by creating frictionless and valuable experiences at every stage of the customer journey using a single cloud-powered communication platform.

Your customers expect a great omnichannel experience

Your customers expect you to understand their needs and meet their expectations at every touchpoint. Great customer experience (CX) leaves people feeling heard and appreciated – this reflects on everything from revenue to reputation. Ciptex technology solutions simplify how you connect with your customers and influence their journeys.

Unleash the power of Twilio technology

We’re an expert in Twilio – the world’s #1 Customer Engagement Platform (CEP). Alongside RACE – our own suite of products, services, and solutions, we help customer-centric organisations create seamless, personalised and omnichannel engagements.

Confidently unify your customer journey

Ciptex provide the capabilities, skills, results, and track record you’ll need as you streamline and enhance every customer interaction. Together we’ll discover new ways of working that drive up efficiencies and unlock the potential to improve retention, elevate experience, and boost sales.

Twilio Flex starter packs, extensions and integrations

Ciptex develops and deploys ready-made Accelerators, Extensions and Integrations that help you maximise the potential of the Twilio technology stack.

Powering end-to-end customer engagement

Three pillars of innovation, one all-encompassing product suite.


Help you deliver at speed
  • Highly Automated Deployment
  • Wizard Driven Configuration
  • Data sovereignty
  • Industry Aligned Solution
  • Proven Methodology
  • Low Risk
  • Rapid Deployment


Take customer engagement further
  • Call Centre Management
  • Omnichannel Engagement
  • Intelligent Routing
  • Compliance
  • Customer Experience
  • Integration and Open APIs
  • Pre-built Twilio Extensions
  • Fully Twilio Certified
  • Voice
  • Video
  • Social
  • Automation


Deliver a unified experience
  • Tried and Tested APIs
  • Connect Twilio to Critical Apps
  • Enrich Customer Communication
  • Extend Value of the Twilio Platform

Events we are attending

Come and say hello at the events Ciptex will attend in the next few months.

Social Housing Strategy Forum

Ciptex is looking forward to participating in the Social Housing Forum on the 24th, 25th & 26th of May to discuss improving tenant satisfaction through the contact centre.


PIN Summer Network Event

Welcome to our Summer Network Event. This is the Monday before CIH Manchester, so a great opportunity to meet colleagues before the event kicks off.

We will be focusing our session on becoming an educated client in the world of contact centres from omnichannel (what it is and how it can help reduce repairs costs) through to technology to move more of your service to a proactive service, where you can inform you a tenant of a problem before they know themselves. And a whole lot more.

Housing 2023

The countdown to the most significant event in the housing calendar. Housing 2023 27th-29th June 2023 at Manchester Central.

Customers We Have Helped

Customers We Have Helped

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Customer Stories

Take a look at some of the solutions we’ve delivered.

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