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Answer 1000s of conversations with Ciptex AI

Migrate simple agent activities to the Ciptex AI Platform and empower agents with the AI tools to handle more complex customer inquiries.

  • AI Travel Graphic. A couple messaging an AI chatbout, looking to book a cruise with the luxury travel company.

Trusted by leaders in their field, including:

Natural Resource Wales logo. A diamond with light blue, dark blue, light green and dark green intertwined next to the black words
The Debft Free Advice logo
NFCC blue logo
Mencap logo with a pink speech bubble behind the me in Mencap
Sytner logo. Sytner logo is in a navy blue colour with a simple font with a diamond next to it with a road going through the navy diamond.
Totemic logo. Totemic is written in a simple light grey font with four small to large purple rocks stacked next to the word.
QS World University Ranking logo
A light blue PayPlan logo
Cambridge Education Group logo. A gryphon next to the Purple Cambridge word with Education Group under neither in grey.
Shelter logo in their company red colour
Vertu Motors logo in dark
Aster Group logo in their branded blue colour
Mojo Mortgage company logo
Small Octopus Energy logo
Natural Resource Wales logo. A diamond with light blue, dark blue, light green and dark green intertwined next to the black words
The Debft Free Advice logo
NFCC blue logo
Mencap logo with a pink speech bubble behind the me in Mencap
Sytner logo. Sytner logo is in a navy blue colour with a simple font with a diamond next to it with a road going through the navy diamond.
Totemic logo. Totemic is written in a simple light grey font with four small to large purple rocks stacked next to the word.
QS World University Ranking logo
A light blue PayPlan logo
Cambridge Education Group logo. A gryphon next to the Purple Cambridge word with Education Group under neither in grey.
Shelter logo in their company red colour
Vertu Motors logo in dark
Aster Group logo in their branded blue colour
Mojo Mortgage company logo
Small Octopus Energy logo

Welcome to the Friction-Free Contact Centre

If you are wondering how to set your call centre agents free to achieve more sales, provide

better answers and create more loyalty then our solutions can help.

Our solutions do away with complicated multi-screen views, static data, unnecessary system-hopping or time-consuming log-ins.

We call that Zero Friction

Calculate your organisation's Friction Score

Friction Stops Sales

Complicated user views, static data, legacy software, multiple logins and switching between different systems stop agents from selling more and creating superior customer experiences.

Use our Friction Score tool to find out if friction is preventing you from achieving your sales growth.

Zero friction gauge. This is a pie chart showing different successful areas within a contact centre.

Helpful Resources

INNOVATION IN ACTION

Shelter partner with Ciptex

Discover how Shelter’s multi-channel contact centre is supporting those at risk of homelessness.

UNDERSTAND MORE

10 Clicks to Sell a Car

Go through our demo in 10 clicks to see how a personalised car buying experience increase sales.

BEGIN PLANNING

4 AI Challenges to Overcome

Download our 10-minute read on 4 AI challenges and how to overcome them in the contact centre.

Events & Networking

Upcoming Industry Events

Banner to advertise the automotive retailer lunch, hosted by Steve Fowler.

Automotive Retail

2nd October: Ciptex & Twilio Automotive Retailer Executive Lunch

Join us for an exclusive roundtable lunch featuring renowned automotive specialist Steve Fowler.

This intimate gathering will bring together thought leaders and key stakeholders from the automotive industry to discuss current trends, challenges, and innovative solutions shaping the sector’s future.

Steve Fowler, with his extensive expertise, will provide in-depth insights, lead stimulating discussions on emerging automotive technologies, market dynamics, and discuss strategic planning in this evolving landscape.

Attendees will have the unique opportunity to engage directly with Steve, sharing ideas and strategies to drive sustainable growth in their organisations. Don’t miss this chance to network with industry peers and gain valuable perspectives at the forefront of automotive innovation.

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Want to learn more?

Contact us and we will be in touch!

Alternatively, book a 15-mintue call at a time that suits you or sign-up for our monthly ‘Selling More, Friction-Free’ newsletter.