Twilio Preferred Partner logo

Omnichannel Customer Communications

Your customers expect a seamless, friction-free experience when connecting with your organisation. They rely on you to help them make the right choices, quickly, and feel valued.

Meet the Ciptex Team on stand B27 and see software dedicated to helping Housing Associations remove friction from tenant communications.

Trusted by leaders in their field, including:

Natural Resource Wales logo. A diamond with light blue, dark blue, light green and dark green intertwined next to the black words
The Debft Free Advice logo
NFCC blue logo
Mencap logo with a pink speech bubble behind the me in Mencap
Sytner logo. Sytner logo is in a navy blue colour with a simple font with a diamond next to it with a road going through the navy diamond.
Totemic logo. Totemic is written in a simple light grey font with four small to large purple rocks stacked next to the word.
QS World University Ranking logo
A light blue PayPlan logo
Cambridge Education Group logo. A gryphon next to the Purple Cambridge word with Education Group under neither in grey.
Shelter logo in their company red colour
Vertu Motors logo in dark
Aster Group logo in their branded blue colour
Mojo Mortgage company logo
Small Octopus Energy logo
Natural Resource Wales logo. A diamond with light blue, dark blue, light green and dark green intertwined next to the black words
The Debft Free Advice logo
NFCC blue logo
Mencap logo with a pink speech bubble behind the me in Mencap
Sytner logo. Sytner logo is in a navy blue colour with a simple font with a diamond next to it with a road going through the navy diamond.
Totemic logo. Totemic is written in a simple light grey font with four small to large purple rocks stacked next to the word.
QS World University Ranking logo
A light blue PayPlan logo
Cambridge Education Group logo. A gryphon next to the Purple Cambridge word with Education Group under neither in grey.
Shelter logo in their company red colour
Vertu Motors logo in dark
Aster Group logo in their branded blue colour
Mojo Mortgage company logo
Small Octopus Energy logo

Welcome to the Friction-Free Contact Centre

If you are wondering how to set your call centre agents free to achieve more sales, provide

better answers and create more loyalty then our solutions can help.

Our solutions do away with complicated multi-screen views, static data, unnecessary system-hopping or time-consuming log-ins.

We call that Zero Friction

Calculate your organisation's Friction Score

Friction Stops Sales

Complicated user views, static data, legacy software, multiple logins and switching between different systems stop agents from selling more and creating superior customer experiences.

Use our Friction Score tool to find out if friction is preventing you from achieving your sales growth.

Zero friction gauge. This is a pie chart showing different successful areas within a contact centre.

Helpful Resources

INNOVATION IN ACTION

Shelter partner with Ciptex

Discover how Shelter’s multi-channel contact centre is supporting those at risk of homelessness.

UNDERSTAND MORE

10 Clicks to Sell a Car

Go through our demo in 10 clicks to see how a personalised car buying experience increase sales.

BEGIN PLANNING

4 AI Challenges to Overcome

Download our 10-minute read on 4 AI challenges and how to overcome them in the contact centre.

Events & Networking

Upcoming Industry Events

Ciptex at Housing2023 event

Not-For-Profit

25th – 27th June: Housing 2024, Stand B27!

Your customers expect a seamless, friction-free experience when connecting with your organisation.

They rely on you to help them make the right choices, quickly, and feel valued.

Anything that gets in the way of this – having to endure long queues, being put on hold whilst an agent searches through different systems, receiving incomplete answers – adds friction.

Ciptex, as a Twilio Preferred Partner,  works with clients such as Aster Group and Shelter to help them eliminate friction in their customer engagement – using the Twilio suite of products focused on the Contact Centre.

Meet the Ciptex Team on stand B27 and see software dedicated to helping Housing Associations remove friction from tenant communications

Unlocking financial freedom: The revolutionary impact AI is having in supporting debt advice through video advice kiosks in prisons. Tuesday 25th June, 11:00-11:45 BST.

Social Housing & Not-For-Profit

25th June 11:00-11:45 BST : AI Webinar

Unlocking Financial Freedom: The Revolutionary Impact of AI in Supporting Debt Advice Through Video Advice Kiosks in Prisons

Join us for a groundbreaking webinar on the transformative power of AI in financial advice for inmates! Discover how Debt Free Advice’s innovative Video Advice Kiosks, featuring ethical AI, are changing the way crucial debt and financial support is delivered in prisons.

Banner to advertise the automotive retailer lunch, hosted by Steve Fowler.

Automotive Retail

2nd October: Ciptex & Twilio Automotive Retailer Executive Lunch

Join us for an exclusive roundtable lunch featuring renowned automotive specialist Steve Fowler.

This intimate gathering will bring together thought leaders and key stakeholders from the automotive industry to discuss current trends, challenges, and innovative solutions shaping the sector’s future.

Steve Fowler, with his extensive expertise, will provide in-depth insights, lead stimulating discussions on emerging automotive technologies, market dynamics, and discuss strategic planning in this evolving landscape.

Attendees will have the unique opportunity to engage directly with Steve, sharing ideas and strategies to drive sustainable growth in their organisations. Don’t miss this chance to network with industry peers and gain valuable perspectives at the forefront of automotive innovation.

A man smiling at his screen while on the phone to someone

Want to learn more?

Contact us and we will be in touch!

Alternatively, book a 15-mintue call at a time that suits you or sign-up for our monthly ‘Selling More, Friction-Free’ newsletter.