We help you to transform your customer engagement strategy by creating frictionless and valuable experiences at every stage of the customer journey using a single cloud-powered communication platform.
Your customers expect you to understand their needs and meet their expectations at every touchpoint. Great customer experience (CX) leaves people feeling heard and appreciated – this reflects on everything from revenue to reputation. Ciptex technology solutions simplify how you connect with your customers and influence their journeys.
We’re an expert in Twilio – the world’s #1 Customer Engagement Platform (CEP). Alongside RACE – our own suite of products, services, and solutions, we help customer-centric organisations create seamless, personalised and omnichannel engagements.
Ciptex provide the capabilities, skills, results, and track record you’ll need as you streamline and enhance every customer interaction. Together we’ll discover new ways of working that drive up efficiencies and unlock the potential to improve retention, elevate experience, and boost sales.
Twilio Flex starter packs, extensions and integrations
Ciptex develops and deploys ready-made Accelerators, Extensions and Integrations that help you maximise the potential of the Twilio technology stack.
Powering end-to-end customer engagement
Three pillars of innovation, one all-encompassing product suite.
Take a look at some of the solutions we’ve delivered
“Ciptex are smart, hardworking, professional people who have created a quality outcome that helps us connect people in financial need with our counselors who can help them.”
Read more on how NFCC freed up 100 employee days with Ciptex Locator.
“The model we’ve implemented, our customers tell us they can’t believe how easy it is, and we’re delighted to have been able to build a simple solution to a complex problem that’s delivered clear value. As we look ahead to what may come in the next year, it’s clear that, whatever happens, the great strides we’ve made create solid foundations on which we will continue to build.”
Read more on how Vertu Group personalisation has achieved 10X more customer outcomes.
“Since the service has been in use, Debt Free Advice has facilitated over 4,700 conversations with clients; this could not have been achieved if Debt Free Advice were not using Ciptex RACE.”
Events we are attending
Come and say hello at the events Ciptex will attend in the next few months.
Social Housing Strategy Forum
Ciptex is looking forward to participating in the Social Housing Forum on the 24th, 25th & 26th of May to discuss improving tenant satisfaction through the contact centre.
PIN Summer Network Event
Welcome to our Summer Network Event. This is the Monday before CIH Manchester, so a great opportunity to meet colleagues before the event kicks off.
We will be focusing our session on becoming an educated client in the world of contact centres from omnichannel (what it is and how it can help reduce repairs costs) through to technology to move more of your service to a proactive service, where you can inform you a tenant of a problem before they know themselves. And a whole lot more.
Housing 2023
The countdown to the most significant event in the housing calendar. Housing 2023 27th-29th June 2023 at Manchester Central.
Sign up here to learn about Ciptex product development, Twilio enhancements and new implementations.
Take a look at some of the solutions we’ve delivered.
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