The Call Shouldn't Stop for the Payment.

There's a moment in almost every contact centre payment interaction where something breaks. The agent pauses mid-sentence. The customer is put on hold, transferred to a "secure line," and asked to punch card details into a cold, impersonal IVR. The context established in the first three minutes of the call dissolves. By the time the transaction clears, the goodwill is gone. The thread is cut.

That break isn't accidental. Most contact centres treat payments as an exception to normal operations: a process that lives outside the platform, accessed by transferring the customer somewhere else, or by asking them to complete the transaction through a separate channel. Each approach introduces friction. Some introduce compliance risk. PCI DSS requires that card data is never captured in call recordings, but in most operations, that enforcement is a training instruction rather than an architectural control. Training instructions eventually fail. Architecture doesn't.

Ciptex Pay reweaves it. Built natively inside Twilio Flex, it handles secure payment processing without the conversation ever leaving the room. The agent stays on the call throughout. The customer completes payment through a secure DTMF flow, with card data masked from the recording automatically, never touching the agent interface, never entering the call log. PCI DSS compliance isn't a sticky note on the wall. It's in the architecture. Every transaction is 100% compliant, enforced at the platform level rather than by policy reminder.

Compatible with 30+ payment gateways: Stripe, Worldpay, Barclays, Checkout.com, Global Payments, Trust Payments, and Worldline among them. Ciptex Pay works with the payment infrastructure you already have, not against it. Finance and banking, retail and e-commerce, healthcare, utilities, education. Built for every industry where taking a payment is part of the job rather than an interruption to it.

Fewer abandoned transactions. Reduced handling time per payment. Compliance that doesn't depend on agent memory. And a payment experience that feels like a natural continuation of the conversation rather than a detour out of it. The best payment experience is one the customer barely notices. Ciptex Pay makes it invisible.