SOLUTIONS

Create omnichannel customer engagement

2897

client conversations in the first 90 days

connections to achieve more customer outcomes

freed up employee days per year

increase in contact handling capacity

Customer Stories

Graphic of a person stood next to a large monitor that has a graph on it.

Ciptex boosts revenue through omnichannel customer engagement

For over 15 years, Ciptex has created custom solutions that integrate with your business apps to enhance customer engagement across all channels.

15 years experience

Bespoke solutions

Inviting experiences

Superior customer engagement

Tailored to your needs

Rapid custom customer engagement solutions

Customer engagement is critical to growth and loyalty. We deploy customised solutions faster than off-the-shelf alternatives. Our RACE innovations accelerate implementation, delivering tailored customer experiences that maximise the platform's capabilities.

Boost growth and loyalty

Ciptex RACE

Customised solutions

Graphic of a man stood netween two image icons with clouds above.

Graphic of 3 people stoof on and around a browser window that has a large message bubble on it.

We deliver world-class omnichannel contact centres

Modern customers demand diverse engagement channels. RACE Contact Centre delivers a flexible solution, that adapts to your business needs, and evolves with emerging technologies.

Channel variety

Leading edge

RACE Contact Centre

Rapid integration

Video kiosks connect vulnerable customers to contact centre agents

Our video kiosks enable instant face-to-face support worldwide. Deployed in shops, advice centres and social housing, they connect customers directly to contact centre agents. Features like three-way calling and sign language interpretation make support more accessible for vulnerable individuals.

Video Kiosks

Frictionless

Vulnerable customer help

Reduced wait times

Cartoon graphic of a woman wearing a mask, facing a touchscreen kiosk with a man waving on the screen.

Graphic of a desktop monitor, there are two video call windows in it, one image on the left with a lady and an image on the righ with a man.

Bespoke, secure and scaleable video solutions

Our web-native video conferencing works instantly in any browser, with no downloads needed. Fully customisable with your branding and dynamic personalisation features.

Web native

Accelerate communication

Use any device

Personalisation

No downloads needed

OUR SOLUTIONS

Benefits of Ciptex solutions

Reduce operational costs while boosting customer satisfaction. Our solutions streamline workflows, cut response times, and enable omnichannel engagement. Integrate seamlessly with existing systems for rapid deployment and measurable results.

Simplify every engagement

Seamless app integration for better customer experience

Sectors We Serve

Boost revenue and keep every customer

We deliver experiences that grow your business

Our Services

Less waiting, faster value

Smart contact centre routing eliminates repeated conversations

About Us

Delivered with authority

Our proven track record ensures reliable solutions

Case Studies