Introducing Ciptex RACE

Instant Home Worker Solution for Contact Centres




First name
Last name
Company name
Contact number
Email Address

Up to 4 agents and 1 supervisor with no obligation and at no cost in less than 10 minutes with £20 credit for calls and SMS

  • Usage based charging with 10,000 hours per month FREE*
  • Any additional hours @ £1.25 per logged on agent per hour
  • Requires no specialist equipment or connection
  • Immediately support inbound and outbound calls, web chat and SMS
  • Also supports Email, WhatsApp and Social Media channels
  • Full real time and historic stats package
  • Get up and running in minutes
  • No long term commitment

* Covid-19 specific offer until 30th June 2020


Learn more

RACE - User Interface


A fast, efficient and robust way to enable your customer service teams to work from home, maintain your service levels and continue to deliver a great service to your customers.

Supporting incident response planning in customer experience operations

Deployment Times

RACE is a rapid deployment and can be set up in hours, not days. It addresses the challenges in deploying agents to work from home if your office or usual work location is temporarily closed or shutdown.

Accessible globally

The solution does not require costly software or hardware. It is scalable and can be accessed 24x7 anywhere in the world with a USB headset and WebRTC compatible browser "on a PC or laptop". It supports multi-lingual voice menus

Supports your existing business processes

RACE has been designed to be a contact-centre-in-a-box and includes templated and well-defined configuration designed to support SMEs and large enterprises. Quickly and easily manage call flows, IVRs, redirection, recording, third party CRM integration.

Leading SLAs

RACE is backed by leading SLAs designed for the enterprise client. We can remotely support your agents and provision and ship headsets or laptops to ensure that your agents can quickly and easily get up and running. Our in-house training team will ensure that we can offer tailored made training to your agents quickly and easily.

Give us a call

+44 345 8800 808

Or send us an email

info@ciptex.com



Get started with Ciptex RACE

RACE is a rapid deployment and can be set up in hours, not days. It addresses the challenges in deploying agents to work from home if your office or usual work location is temporarily closed or shutdown. We have designed our sign up process to be easy, fast and automated.


Get started with your free trial


FAQs


What do I need to sign up?
How quickly can I be up and running?
We can deploy most RACE accounts in a matter of hours, typically 1-2 hours. All accounts start as a trial and we will call you after 1 day once the trial has begun to discuss converting your account into production mode.
I only want RACE for a limited time
That is fine, we are happy to set up RACE for as short or as long as you like. You only pay for what you use.

For more FAQs please click here