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Automotive Dealership Contact Centre Solutions

customer service executive working in a contact centre

Personalised Services for Car Sales Customers

The discovery that 60% of consumers prefer direct phone calls isn’t just a statistic; it’s a key insight into the essence of digital client specific interactions. This verifies that car dealerships must recognise the profound impact of empathetic and customised customer engagements underscoring the need for businesses to invest in training their staff is priority. By equipping your automotive sales team with the skills to manage inquiries effectively, you are demonstrating empathy and delivering tailored information, using this strategy businesses have transformed their customer interactions into an opportunity to create a positive customer experience.

Elevating Your Customer Journey with Digital Engagements

Interactions have evolved beyond traditional phone calls. 80% of potential buyers now explore online sources, emphasising the need for a shift in digital customer engagement. Personalisation in these complex multi-channel communications is key. Imagine a smooth customer journey from online inquiry to a phone discussion and, finally, an in-person test drive with each interaction tailored to their needs. Ciptex manages all these communications into a unified conversation on our Twilio customer engagement platform, ensuring a cohesive and personalised experience for every customer.

According to Twilio’s 2023 State of Customer Engagement Report, 86% of consumers confirm that personalised experiences boost brand loyalty. It’s not just about selling cars; it’s about becoming a trusted partner in their automotive journey. Clear pricing, efficient appointments, and extended accessibility are not just features; they symbolise your commitment to exceptional customer satisfaction. Prioritise personalised service, and you’re not just creating transactions; you’re fostering lasting connections built on trust and loyalty.

Transparent Information and Pricing

Recent research says that in the automobile industry, 52% of inquiries focus on pricing, highlighting its critical role. Transparent pricing isn’t just a practice; it’s a commitment to trust. Ambiguity can deter clients, eroding confidence. That’s why our smart automotive Demo instantly addresses pricing queries, building clarity and empowering customers to make informed decisions. With upfront pricing information, businesses have built lasting relationships based on trust and transparency.

Transparent information and pricing for automotive industries

Car dealerships recognise that technology can help

Key Statistics Transforming Automotive Interactions:

Top Strategic Priority


of consumers confirm that personalised experiences boost brand loyalty.

Top Technology Priority


of potential buyers now explore online sources, emphasising the need for a shift in digital customer engagement.

Highest Priority 


of automotive consumers stress the importance of efficient appointments.

Automotive Sales - Online Car Bookings

Scheduling Appointments Efficiently

How often have you encountered the frustration of managing multiple appointments? In the automotive sales industry, overlooking the significance of easy appointment processes could mean lost sales opportunities. Research reveals that 57% of automotive consumers stress the importance of efficient appointments, indicating a substantial aspect of customer satisfaction often overlooked by many automotive companies.

Support for Automotive Customers

Are you equipped to support customers outside business hours? 40% of potential car buyers make inquiries during non-operating hours, emphasising the need for extended availability. Ciptex customer engagement platform understands this demand, enabling businesses to provide timely assistance through various channels like live conversations and chatbots. By being there precisely when customers need help, facilitated through diverse communication channels such as live conversations, chatbots, and IVRs, isn’t just about convenience—it’s about building reliability and trust.

Many of you have experienced a potential car buyer, eager to make an inquiry after
In the automotive sales sector, where customer decisions often hinge on timely information and assistance, ensuring extended accessibility becomes a beacon of reliability.

A car salesperson smiling with his iPad and his notes while writing on his notepad.

Get in Touch

Every inquiry is an opportunity, every interaction is a chance to create an exceptional experience. By putting consumers first and understanding their needs, you’re not just selling cars; you’re driving unforgettable journeys. As gold partners with Twilio and suppliers to leading automotive brands, we’ve gained insights that can improve your approach.