Ciptex Adds NICE CXone Mpower To Its Portfolio, Delivering Full Scale Customer Service Automation to UK & Ireland Businesses

Ciptex, a leading provider of cloud communication and customer experience (CX) solutions, today
announced it has partnered with NICE, the global leader in AI-powered customer service automation. Through this
partnership Ciptex has added CXone Mpower to its portfolio, driving businesses to automate their customer service
and drive unprecedented efficiency. With CXone Mpower UK and Ireland businesses can transform their traditional customer
service to be predictive, proactive and automated.

With NICE, Ciptex will empower businesses of all sizes to meet the growing demand for operational efficiency and
elevated customer experiences. Leveraging CXone Mpower, Ciptex will help enterprises achieve significant cost
savings, enhance agent performance, and drive improved customer satisfaction.

By adopting CXone Mpower’s ultimate AI hyper platform, businesses can unify workflows, agents, and knowledge,
supercharge operational efficiency, elevate customer and employee experiences, and drive powerful results. This will
meet the growing customer demand for AI-driven digital experiences, enabling organizations to optimise their
customer service operations and thrive in a competitive market.

“We’re thrilled to partner with NICE, whose proven leadership in automation and next-gen CX technology perfectly
complements our mission to transform how businesses connect and engage with their customers,” said Jason Flynn,
Ciptex’s Chief Revenue Officer. “Together, we will empower organisations to deliver effortless, consistent, and
personalised experiences that drive loyalty and growth.”

“This partnership with Ciptex is a game-changer for UK and Ireland businesses,” said Darren Rushworth, President, NICE
International. “With CXone Mpower, companies can fully embrace AI-driven automation to cut costs, improve service,
and deliver seamless, proactive experiences. Together, we're empowering businesses to elevate customer service
and excel in a competitive market.”

About Ciptex

Ciptex is a leading cloud communications provider and customer experience solutions, helping businesses streamline
operations and engage customers across multiple channels. With a focus on innovation and customer success, Ciptex
offers scalable and agile solutions that support digital transformation and optimise customer engagement.

About NICE

With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create
extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native
customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX
software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85
of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction.
www.nice.com

NICE Media Contact:
Christopher Irwin-Dudek, +1 201 561 4442, media@nice.com, ET