As communication landscapes change and customer expectations rise, your contact centre becomes increasingly important to delivering on your customer experience strategy.
However, legacy contact centre software can often impede your ability to connect with customers in new ways.
It is easy to get stuck doing nothing.
Don’t allow emerging communication channels, uncertain product roadmaps, or expensive development overheads to become a barrier to fantastic customer experience.
Consider a Composable Strategy, resulting in better agent solutions and more sales and don’t get left behind by your competition.
Composable is the process of creating an IT Infrastructure composed of INTERCHANGEABLE building blocks.
Flex is Twilio’s modular cloud-native digital engagement centre. Because it’s built on open standards, it’s compatible with your existing contact centre software. Use Flex to build, not rip and replace.
Flex’s modularity and customisation offer numerous ways to enhance your legacy contact centre, reduce operational friction and support sales.
Enrich and Embrace, not rip and replace.