It’s more important now than ever before to ensure that you deliver an excellent experience to your customers – whether they’re calling a helpline, reaching out over a messaging app, or need a face-to-face with a customer services agent through video chat. Our RACE family of products are approved extensions for Twilio Flex, helping you optimise customer engagement – inside your contact centre and beyond to any touchpoint that’s important to your customer’s journey. Together we empower your agents and enable your business to deliver memorable experiences to your customers at scale.

Twilio Flex gives you the ability to support telephony, SMS, WhatsApp, Messenger, Video, and WebChat on a single platform, so your contact centre can manage the entire customer experience from a single user interface. Flex also enables you to streamline your customer engagement process with intelligent routing and workflows, tailored to the precise needs of your business.

Ciptex RACE Accelerators dramatically reduce the time it takes to deploy a contact centre solution – helping you get operational in days, rather than months.

A series of industry-specific Twilio Flex templates overcome many of the design challenges involved in building a bespoke contact centre solution from scratch. We give you all the tools you need to meet the needs of your business, and your customers.

Our single pane view solution provides a unified display that presents data from multiple sources in a customisable and easy-to-interpret format.

With guided actions that dictate the next step, your agents and sales representatives can perform multiple tasks in one place. At the same time, the display reacts automatically to the next phase of the customer journey, ensuring that opportunities for more sales and better service are not lost.

Get the big picture, streamline your operations and give your customers a more responsive and personalised service.

Build bespoke applications on a single omnichannel platform

Let loose the potential of your customer experience teams, and allow them to sell more and service better. The Flex Contact Centre Solution predicts the agents’ data needs and places the information on the screen just as they need it.

Know your customers personally with insights built on living data.

Your CRM is a great system of record, but it doesn’t tell your customers’ entire story. Revolutionise your customer experience with real-time data unification. Pull in multiple sources of data onto your agents’ one-pane view. Push-out clean, filtered and secure information to data-hungry systems. Feed Customer AI, Marketing Segmentation and your Data Warehouse with quality customer profiles.

Building on the versatility provided by Twilio Flex, our RACE Integrations connect your contact centre with the other critical apps your business relies on to create a more complete view of the customer.

Whether you’re using Salesforce, Zendesk, Microsoft Dynamics, Zoho or a range of other apps, we’ll plug it into your Twilio Flex solution, bringing everything into a single pane of glass. Utilising ready-made APIs, Ciptex RACE integrations help you enrich your customer communication, and ensure that RACE functions as an extension of your organisation and works the same way you do.