It’s more important now than ever before to ensure that you deliver an excellent experience to your customers – whether they’re calling a helpline, reaching out over a messaging app, or need a face-to-face with a customer services agent through video chat. Our RACE family of products are approved extensions for Twilio Flex, helping you optimise customer engagement – inside your contact centre and beyond to any touchpoint that’s important to your customer’s journey. Together we empower your agents and enable your business to deliver memorable experiences to your customers at scale.
Twilio Flex gives you the ability to support email, voice, SMS, WhatsApp, Messenger, video, and WebChat on a single platform, so your contact centre can manage the entire customer experience from a single user interface. Flex also enables you to streamline your customer engagement process with intelligent routing and workflows, tailored to the precise needs of your business.
Ciptex RACE Accelerators dramatically reduce the time it takes to deploy a contact centre solution – helping you get operational in days, rather than months.
A series of industry-specific Twilio Flex templates overcome many of the design challenges involved in building a bespoke contact centre solution from scratch. We give you all the tools you need to meet the needs of your business, and your customers.
Ciptex RACE Extensions are a family of enhancements to Twilio Flex that broaden the capabilities of the core platform to further optimise workflows and contact centre efficiencies.
Building on the versatility provided by Twilio Flex, our RACE Integrations connect your contact centre with the other critical apps your business relies on to create a more complete view of the customer.
Whether you’re using Salesforce, Zendesk, Microsoft Dynamics, Zoho or a range of other apps, we’ll plug it into your Twilio Flex solution, bringing everything into a single pane of glass. Utilising ready-made APIs, Ciptex RACE integrations help you enrich your customer communication, and ensure that RACE functions as an extension of your organisation and works the same way you do.
“Ciptex are smart, hardworking, professional people who have created a quality outcome that helps us connect people in financial need with our counselors who can help them.”
“The model we’ve implemented, our customers tell us they can’t believe how easy it is, and we’re delighted to have been able to build a simple solution to a complex problem that’s delivered clear value. As we look ahead to what may come in the next year, it’s clear that, whatever happens, the great strides we’ve made create solid foundations on which we will continue to build.”