The No.1 UK Twilio Partner
Most Customer Queries Don't Need a Human. Make Sure They Don't Wait for One.
MAIA is Ciptex's AI-powered front line for customer engagement. It resolves queries across every channel before a human agent is needed. Faster resolutions. Lower costs. Agents focused on the conversations that actually need them.
69.3%
Resolution Success
Of routine queries resolved without agent involvement
85%
Capacity Increase
Increase in Overall Client Call Handling Capacity
19.5%
Money Saved
Reduction in cost per contact across all channels
10x
Customer Engagement
More Connections made with Customers
Hidden costs of Customer Engagement
Your Contact Centre Is Busy. Too Much of It Shouldn't Be.
Right now, a significant proportion of the queries landing in your contact centre have straightforward answers. Account balances. Status updates. Booking changes. Policy questions. Your agents know it. Your customers feel the wait. And your costs reflect it.
Trusted by brands across the Globe
How MAIA Works For Your Customers
MAIA receives every customer query, resolves what it can across voice, chat, email and SMS, and hands the rest to your agents so they're fully briefed and ready to go.
Resolves queries across every channel without switching AI
Whether a customer reaches you by phone, live chat, email, SMS or RCS, MAIA is the consistent presence handling the conversation. One AI, one experience, regardless of the channel.
Omnichannel
Intelligent Agent Routing
Understands what customers actually mean
MAIA goes beyond keyword matching. Its intent recognition reads the context behind a query so customers get routed to the right resolution path, not a dead-end menu.
Intent Recognition
Smart Routing
Escalates with full context
When a query needs a human, MAIA doesn't just transfer the call, it transfers everything - channel history, user-intent, what was tried, so agents arrive informed and ready to resolve.
Zero Repetition
Full Handover
95%
Customer Satisfaction
Case Studies
How leading UK enterprises are transforming customer engagement with Ciptex.
Voice AI
Resolves inbound calls without an agent queue.
Omnichannel
One AI across every channel customers use.
Intent Recognition
Understands what customers want, behind what they type.
Smart Escalation
Agents arrive fully briefed, with all the context they need.
Self-Optimisation
Adapts to each customer based on experience.
Built to Move the Metrics That Matter
From cost per contact to agent productivity - here's what changes when MAIA handles the customer journey before a human gets involved.
