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Top Performing Twilio Flex Gold Partner

Certified in Flex 2.0

Are you seeking the best Gold Flex Partner in the world?

Look No Further

20+ Enterprise Flex Implementations in the last 2 years across 5 Territories.

Ciptex is a leading Gold Twilio Partner. Certified in Flex 2.0 and fully compliant. Our promise to our customers is to implement an innovative platform that helps employees turn conversations that are fuelled by real-time data, into better answers, higher loyalty or more sales.

Our esteemed customer base includes internationally recognised businesses such as Manchester United, UNHCR, and billion-dollar merchants like Sytner Group. Utilising our renowned Twilio .Org credentials, we have effectively provided services to several charitable organisations, non-profit entities, and social housing initiatives.

No matter what industry you’re working in, your customers still expect convenience, speed, accuracy, and personalisation – and we’re committed to delivering that through our solutions.

We are specialists in accomplishing the difficult.

We are expert problem solvers. We specialise in delivering customised customer journeys with multiple integrations to business systems. We only use the most innovative technology: Twilio Technology. Twilio Flex is the world’s most flexible contact centre – with zero friction integration with your back office systems, easily design your own user interface and customise screens for your needs.

Customers We have Supported with Twilio Technology

TSG Logo
RNI:D Logo
Intrado Logo
Inspiring Travel Co logo
Money and Pensions Service logo
East Midlands Money Advice logo
Debt Free Advice coloured logo
Contact lenses logo
NFCC logo in dark
Daktela logo
Vertu Motors logo in dark
Small Octopus Energy logo

Customers We have Supported with Twilio Technology

TSG Logo
RNI:D Logo
Intrado Logo
Inspiring Travel Co logo
Money and Pensions Service logo
East Midlands Money Advice logo
Debt Free Advice coloured logo
Contact lenses logo
NFCC logo in dark
Daktela logo
Vertu Motors logo in dark
Small Octopus Energy logo

Twilio Flex Consultancy

We help customer-centric organisations create seamless, personalised, and omnichannel engagements using a single cloud-powered communication platform. Our expertise in Twilio Flex and Segment, along with our suite of products and solutions called RACE, supports this goal.

Ciptex technology solutions simplify how you connect with your customers and influence their journeys. We provide the capabilities, skills, and track record you need to streamline and enhance every customer interaction. We can help your client build bespoke Contact Centre solutions on the Twilio Flex platform, enhance Flex with Segment by personalizing customer insights, and offer the ultimate Flex template powered by Ciptex RACE, to accelerate contact centre success.

The Twilio Flex Industrial Template: Accelerate your success with Ciptex RACE

Ciptex specialises in Twilio Flex and Segment. We offer RACE, a suite of products, services, and solutions that help customer-centric organisations create personalised and omnichannel engagements.

Our RACE Accelerators can help you deploy a contact centre solution in days. We have industry-specific Twilio Flex templates to help you overcome design challenges. Our omnichannel approach allows you to engage with customers through various channels. Ciptex RACE delivers a completely customized implementation in less time than alternative software.

Twilio Flex into Twilio Segment: A Single-Pane View

Combing the World’s Most Flexible Contact Centre with the World’s Number One Customer Data Platform (CDP) will better prepare agents, fuelled with live data at the right time to provide better conversations, more sales and higher customer loyalty.

Twilio Flex is a platform that allows your client to manage various communication channels from a single user interface. When combined with Segment, it provides a unified display that presents data from multiple sources in a customisable format. This helps your client know customers personally and streamline operations.

What Our Customer's Say About Us

They were by our side, helping us through the entire process.
The solution only took two months for go live.
The platform is excellent and straightforward to use.
We are delighted we have built a simple solution to a complex problem.
Our customers tell us - they can't believe how easy it is.
We get features that helps our agents to be more efficient and have a better teamwork alignment.
85% increase in contact handling capacity.
15,000 client conversations in the first 90-days.
Freed up 100 employee days per year.
Connecting everyone to achieve 10X more customer outcomes.
We've create solid foundations on which we continue to build.
We turned to Ciptex for help and their ability to turn around the project in record breaking time.

What Our Customer's Say About Us

They were by our side, helping us through the entire process.
The solution only took two months for go live.
The platform is excellent and straightforward to use.
We are delighted we have built a simple solution to a complex problem.
Our customers tell us - they can't believe how easy it is.
We get features that helps our agents to be more efficient and have a better teamwork alignment.
85% increase in contact handling capacity.
15,000 client conversations in the first 90-days.
Freed up 100 employee days per year.
Connecting everyone to achieve 10X more customer outcomes.
We've create solid foundations on which we continue to build.
We turned to Ciptex for help and their ability to turn around the project in record breaking time.

Ciptex’s Customers Added Value

Single-Pane View

No longer go to four places to do one thing – do four things in one place. It’s a win – win! Customers are satisfied on one call. Productivity improves.

Unlock the Power of your data

Be 100% sure you target prospects with the right sales messages through the right channels. Our automated customer segmentation and revenue attribution models suggest winning marketing strategies for your organisation based on facts.

Unlock the value of omnichannel

Reach and recognise customers at any phase in the customer journey and let them choose the channel of communication that suits them best. Twilio Flex allows you to support email, voice, SMS, WhatsApp, Messenger, video, and WebChat on a single platform. So your contact centre can manage the entire customer experience from a single user interface.

Flexibility at speed

Capitalise on all the benefits of the world’s most flexible contact centre solution in a fraction of the time. RACE delivers a completely customised implementation live in less time than an out-of-the-box alternative.

Turn customer service into a competitive advantage

Differentiate your business from competitors by consistently providing excellent customer service to create a loyal customer base.

Vertically aligned, perfectly matched

Connect your solution with the challenges and engagement experience most important to your marketplace, and ensure you meet the specific needs of your business and customers.

Talk to Ciptex Now

Whether you’re curious about our products, service, solutions or even news – we are ready to answer any and all questions you may have.

Customer Stories

Take a look at some of the solutions we’ve delivered.

News and Events

Take a look at Ciptex and industry news.