20+ Enterprise Flex Implementations in the last 2 years across 5 Territories.
Ciptex is a leading Gold Twilio Partner. Certified in Flex 2.0 and fully compliant. Our promise to our customers is to implement an innovative platform that helps employees turn conversations that are fuelled by real-time data, into better answers, higher loyalty or more sales.
Our esteemed customer base includes internationally recognised businesses such as Manchester United, UNHCR, and billion-dollar merchants like Sytner Group. Utilising our renowned Twilio .Org credentials, we have effectively provided services to several charitable organisations, non-profit entities, and social housing initiatives.
No matter what industry you’re working in, your customers still expect convenience, speed, accuracy, and personalisation – and we’re committed to delivering that through our solutions.
We are specialists in accomplishing the difficult.
We are expert problem solvers. We specialise in delivering customised customer journeys with multiple integrations to business systems. We only use the most innovative technology: Twilio Technology. Twilio Flex is the world’s most flexible contact centre – with zero friction integration with your back office systems, easily design your own user interface and customise screens for your needs.
We help customer-centric organisations create seamless, personalised, and omnichannel engagements using a single cloud-powered communication platform. Our expertise in Twilio Flex and Segment, along with our suite of products and solutions called RACE, supports this goal.
Ciptex technology solutions simplify how you connect with your customers and influence their journeys. We provide the capabilities, skills, and track record you need to streamline and enhance every customer interaction. We can help your client build bespoke Contact Centre solutions on the Twilio Flex platform, enhance Flex with Segment by personalizing customer insights, and offer the ultimate Flex template powered by Ciptex RACE, to accelerate contact centre success.
Ciptex specialises in Twilio Flex and Segment. We offer RACE, a suite of products, services, and solutions that help customer-centric organisations create personalised and omnichannel engagements.
Our RACE Accelerators can help you deploy a contact centre solution in days. We have industry-specific Twilio Flex templates to help you overcome design challenges. Our omnichannel approach allows you to engage with customers through various channels. Ciptex RACE delivers a completely customized implementation in less time than alternative software.
Combing the World’s Most Flexible Contact Centre with the World’s Number One Customer Data Platform (CDP) will better prepare agents, fuelled with live data at the right time to provide better conversations, more sales and higher customer loyalty.
Twilio Flex is a platform that allows your client to manage various communication channels from a single user interface. When combined with Segment, it provides a unified display that presents data from multiple sources in a customisable format. This helps your client know customers personally and streamline operations.
Ciptex’s Customers Added Value
No longer go to four places to do one thing – do four things in one place. It’s a win – win! Customers are satisfied on one call. Productivity improves.
Be 100% sure you target prospects with the right sales messages through the right channels. Our automated customer segmentation and revenue attribution models suggest winning marketing strategies for your organisation based on facts.
Reach and recognise customers at any phase in the customer journey and let them choose the channel of communication that suits them best. Twilio Flex allows you to support email, voice, SMS, WhatsApp, Messenger, video, and WebChat on a single platform. So your contact centre can manage the entire customer experience from a single user interface.
Capitalise on all the benefits of the world’s most flexible contact centre solution in a fraction of the time. RACE delivers a completely customised implementation live in less time than an out-of-the-box alternative.
Differentiate your business from competitors by consistently providing excellent customer service to create a loyal customer base.
Connect your solution with the challenges and engagement experience most important to your marketplace, and ensure you meet the specific needs of your business and customers.
Whether you’re curious about our products, service, solutions or even news – we are ready to answer any and all questions you may have.
Take a look at some of the solutions we’ve delivered.
Take a look at Ciptex and industry news.