We’re delighted to be partnering with Aster Group UK, in making a significant step in transforming customer service operations in the UK housing sector. Our innovative multi-channel digital solutions, as highlighted by Aster Group, promise to elevate tenant experiences and streamline service delivery. Andrew Isted, Aster Group’s Transformation and Data Director, stated, “We wanted a partner, we don’t want a supplier and Ciptex fits the bill.”
Twilio SKO Event – Las Vegas
We are incredibly grateful to be at the sales kick off in America hosted by Twilio attending the SKO 2024 event in Las Vegas as a sponsored partner. Looking forward to sharing Ciptex’s success story with the wider Twilio Network!
Made in Manchester 2024 Awards – Apprentice of the Year
We are thrilled to share some fantastic news! Our apprentice, Rosie Llewellyn-Jones, has been shortlisted for “Apprentice of the Year” with the Made In Manchester Awards. Good luck to Rosie and all the other MiMA candidates. Congratulations for this well-deserved recognition!
Call & Contact Centre Expo
Customer needs are changing. We joined the Call & Contact Centre Expo is at the EXCEL London on 29-30 November 2023 to present the latest customer experience technology to match your customer’s ever-changing expectations.
We enjoyed our time at Automotive Management Live on November 9, 2023, at NEC Birmingham. It was a great opportunity to showcase how Twilio Segment boosts sales with live data. Thanks to everyone who visited our booth—it was a pleasure connecting with industry professionals. Reach out if you missed us; we look forward to future engagements in the automotive community!
We’re delighted to announce our participation at Twilio SIGNAL London held on October 31st, 2023, at The Brewery, London. As proud Twilio Gold partners, we immersed ourselves in the forefront of customer engagement innovations, alongside industry leaders. At our stand, we explored the transformative potential of artificial intelligence (AI), demonstrating its impact on enhancing customer experiences. Stay tuned for more updates as we continue to shape the future of customer-focused businesses!
Ciptex is in Washington DC for the NFCC annual conference. We went to help launch the video counselling with video kiosks powered by Twilio Flex technology. These will be used by USA debt counselling agencies to enable seamless and secure communication. A special mention to Debt Free Advice for joining us to show how it has worked in the UK.
Learn about the latest trends in personalization, consumer loyalty, privacy and more.
Learn about the latest customer engagement trends from more than 4,700 business leaders and 6,000 consumers across the globe.
27th-29th June, Housing 2023 @ Manchester Central
Housing 2023 27th-29th June 2023 at Manchester Central.
We enjoyed demonstrating how small changes can revolutionise your Housing Contact Centre. Showed how to optimise your workflows, enhance communication, and foster stronger tenant relationships.
Join us next year for Housing 2024 at stand B27!
This event was successful, and it was enjoyable to have an open discussion with senior Housing Association leaders who wanted to know more about how contact centres work and how contact centre technology could better support property maintenance, specifically how can the contact centre supports the One-Time Visit mantra.
Ciptex enjoyed attending the event where the team discussed how to boost your business with Twilio Flex.
Ciptex thoroughly enjoyed participating in the Social Housing Forum on the 24th, 25th & 26th of May to discuss improving tenant satisfaction through the contact centre.
We thoroughly enjoyed being part of the Degree Apprenticeship open evening at Manchester Metropolitan University early this month. Our apprentices make up more than 10% of our workforce. Our degree apprentices have been pivotal to the growth of Ciptex.
We have all heard about ChatGPT, the conversational platform that automates business customer service conversations.
Ciptex has used Twilio to give ChatGPT a voice. This enabled ChatGPT to engage with customers more naturally and efficiently than standard IVR.
We would love to hear your views. Please email marketing@ciptex.com with your comments.
We enjoyed partnering with Twilio in London today at the Call & Contact Centre Expo. Thank you to Matt Dronfield CEO of Debt Free Advice, for guest speaking with Jolyon Parsons about how our omnichannel helped you reach more people in need.
Thank you to Matt Dronfield for hosting in Debt Free Adivce’s London offices. Twilio.org and Ciptex go there to discuss a shared vision of using technology to support financial services in educating the public to reduce debt.
We take silver! Best in Technology at CCF Awards.
Debt Free Advice and Ciptex took home Silver in the UK Contact Centre Forum Awards for ‘Best in Technology.’ Next year we go for Gold!
Thank you, HAPN, for letting us join. We talked to Housing Associations about improving tenant satisfaction through an omnichannel contact centre.
We thoroughly enjoyed Signal 2022 and joining the partner watch group down in London. We can’t wait for Signal 2023!
We are proud to share that Debt Free Advice and Ciptex have been shortlisted for the ‘Best use of technology’ award.
