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News and Events

Keep up-to-date with all the Ciptex news and events


2nd October: Ciptex & Twilio Automotive Retailer Executive Lunch

Join us for an exclusive roundtable lunch featuring renowned automotive specialist Steve Fowler.

This intimate gathering will bring together thought leaders and key stakeholders from the automotive industry to discuss current trends, challenges, and innovative solutions shaping the sector’s future.

Steve Fowler, with his extensive expertise, will provide in-depth insights, lead stimulating discussions on emerging automotive technologies, market dynamics, and discuss strategic planning in this evolving landscape.

Attendees will have the unique opportunity to engage directly with Steve, sharing ideas and strategies to drive sustainable growth in their organisations. Don’t miss this chance to network with industry peers and gain valuable perspectives at the forefront of automotive innovation.

Banner to advertise the automotive retailer lunch, hosted by Steve Fowler.


25th June 11:00-11:45 BST : AI Webinar

Unlocking Financial Freedom: The Revolutionary Impact of AI in Supporting Debt Advice Through Video Advice Kiosks in Prisons

Join us for a groundbreaking webinar on the transformative power of AI in financial advice for inmates! Discover how Debt Free Advice’s innovative Video Advice Kiosks, featuring ethical AI, are changing the way crucial debt and financial support is delivered in prisons.

Unlocking financial freedom: The revolutionary impact AI is having in supporting debt advice through video advice kiosks in prisons. Tuesday 25th June, 11:00-11:45 BST.


25th – 27th June: Housing 2024, Stand B27!

Your customers expect a seamless, friction-free experience when connecting with your organisation.

They rely on you to help them make the right choices, quickly, and feel valued.

Anything that gets in the way of this – having to endure long queues, being put on hold whilst an agent searches through different systems, receiving incomplete answers – adds friction.

Ciptex, as a Twilio Preferred Partner,  works with clients such as Aster Group and Shelter to help them eliminate friction in their customer engagement – using the Twilio suite of products focused on the Contact Centre.

Meet the Ciptex Team on stand B27 and see software dedicated to helping Housing Associations remove friction from tenant communications

Ciptex at Housing2023 event


23rd May 2024 – How AI can Revolutionise Service Provision in the Not-For-Proft Sector (and other Innovations).

We are pleased to share that our “AI’s Influence on Not-For-Profit Services” event at Toynbee Hall was a huge success!

Thank you to everyone who joined us, especially our keynote speaker Martin Hill-Wilson presenter Matt Dronfield and panel member Peter Herman, for delivering such insightful presentations and engaging discussions on how AI can revolutionise service provision in the not-for-profit sector.

With over thirty participants from charities, citizen’s advice, MaPS, Housing Associations, and other NFP organisations, the event was a fantastic opportunity to network, learn, and share best practices. The real-world case studies and live demonstrations truly highlighted the transformative potential of AI in our field.
We appreciate your enthusiasm and participation. Stay tuned for more events like this, and let’s continue to innovate together!

Toynbee Hall is a charitable institution that works to address the causes and impacts of poverty in the East End of London and elsewhere.


Ciptex partners with Shelter to support people at risk of homelessness

Ciptex is excited to partner with leading UK housing charity Shelter to support its mission of reducing homelessness and providing a safe home for all.

  • New multichannel self-service Contact Centre
  • Enhanced support to reduce people at risk of homelessness
  • Innovative technology solutions

With Ciptex’s and Twilio’s multi-channel solution, Shelter will provide continued assistance to those needing a safe home.

Lady with her daughter on her back. The pair are smiling. The daughter is wearing a yellow jumper and a pink bow. The mum is wearing a grey jumper and black glasses with her hair in a bun.


Partnership with Aster Group UK

We’re delighted to be partnering with Aster Group UK, in making a significant step in transforming customer service operations in the UK housing sector. Our innovative multi-channel digital solutions, as highlighted by Aster Group, promise to elevate tenant experiences and streamline service delivery. Andrew Isted, Aster Group’s Transformation and Data Director, stated, “We wanted a partner, we don’t want a supplier and Ciptex fits the bill.”

Aster Group image of a man holding an ipad next to the Aster Group van, next to a row of houses. With an overlay of a quote;


Twilio SKO Event – Las Vegas

We are incredibly grateful to be at the sales kick off in America hosted by Twilio attending the SKO 2024 event in Las Vegas as a sponsored partner. Looking forward to sharing Ciptex’s success story with the wider Twilio Network!

Twilio Sales Kick-Off 2024. Twilio SKO2024 Ciptex stand with Ciptex's CEO stood infront of the Ciptex stand.


Made in Manchester 2024 Awards – Apprentice of the Year

We are thrilled to share some fantastic news! Our apprentice, Rosie Llewellyn-Jones, has been shortlisted for “Apprentice of the Year” with the Made In Manchester Awards. Good luck to Rosie and all the other MiMA candidates. Congratulations for this well-deserved recognition!

MiMa Awards graphic presenting the Apprentice of the Year shortlist award.


Call & Contact Centre Expo

Customer needs are changing. We joined the  Call & Contact Centre Expo is at the EXCEL London on 29-30 November 2023 to present the latest customer experience technology to match your customer’s ever-changing expectations.

A man smiling at his screen while on the phone to someone


Automotive Management Live

We enjoyed our time at Automotive Management Live on November 9, 2023, at NEC Birmingham. It was a great opportunity to showcase how Twilio Segment boosts sales with live data. Thanks to everyone who visited our booth—it was a pleasure connecting with industry professionals. Reach out if you missed us; we look forward to future engagements in the automotive community!

A Ciptex digital marketer stood in Ciptex's Automotive event stand smiling while presenting the Automtoive Retail demonstration.



We’re delighted to announce our participation at Twilio SIGNAL London held on October 31st, 2023, at The Brewery, London. As proud Twilio Gold partners, we immersed ourselves in the forefront of customer engagement innovations, alongside industry leaders. At our stand, we explored the transformative potential of artificial intelligence (AI), demonstrating its impact on enhancing customer experiences. Stay tuned for more updates as we continue to shape the future of customer-focused businesses!

Marketing Director is holding an AI paper while pointing at the standing screen presenting at Twilio SIGNAL 2023


Ciptex goes to Washington DC, for the annual NFCC Conference.

Ciptex is in Washington DC for the NFCC annual conference. We went to help launch the video counselling with video kiosks powered by Twilio Flex technology. These will be used by USA debt counselling agencies to enable seamless and secure communication. A special mention to Debt Free Advice for joining us to show how it has worked in the UK.

James Rayner at the NFCC Conference


The State of Personalization Report 2023

Learn about the latest trends in personalization, consumer loyalty, privacy and more.

Twilio Segment Report front cover. The state of personalization 2023.


The State of Customer Engagement Report 2023

Learn about the latest customer engagement trends from more than 4,700 business leaders and 6,000 consumers across the globe.

The stat of customer engagement report cover


27th-29th June, Housing 2023 @ Manchester Central

Housing 2023 27th-29th June 2023 at Manchester Central.

We enjoyed demonstrating how small changes can revolutionise your Housing Contact Centre. Showed how to optimise your workflows, enhance communication, and foster stronger tenant relationships.

Join us next year for Housing 2024 at stand B27!

Ciptex at Housing2023 event


Summer Proptech Network Event, 26th June, Manchester

This event was successful, and it was enjoyable to have an open discussion with senior Housing Association leaders who wanted to know more about how contact centres work and how contact centre technology could better support property maintenance, specifically how can the contact centre supports the One-Time Visit mantra.


Ciptex housing event


14th June, Customer Engagement Transformation @ The Brewery, London

Ciptex enjoyed attending the event where the team discussed how to boost your business with Twilio Flex.

Ciptex at Housing2023 event


Social Housing Strategy Forum

Ciptex thoroughly enjoyed participating in the Social Housing Forum on the 24th, 25th & 26th of May to discuss improving tenant satisfaction through the contact centre.

Ciptex attending the HAPN event


Degree Apprenticeship Open Evening

We thoroughly enjoyed being part of the Degree Apprenticeship open evening at Manchester Metropolitan University early this month. Our apprentices make up more than 10% of our workforce. Our degree apprentices have been pivotal to the growth of Ciptex.

Image of Ciptex employees at MMU open evening


Twilio and ChatGPT Boost Business in Customer Service

We have all heard about ChatGPT, the conversational platform that automates business customer service conversations.

Ciptex has used Twilio to give ChatGPT a voice. This enabled ChatGPT to engage with customers more naturally and efficiently than standard IVR.

We would love to hear your views. Please email with your comments.

ChatGPT Cover photo


Call & Contact Centre Expo

We enjoyed partnering with Twilio in London today at the Call & Contact Centre Expo. Thank you to Matt Dronfield CEO of Debt Free Advice, for guest speaking with Jolyon Parsons about how our omnichannel helped you reach more people in need.

DFA & Ciptex presentation image


Visit Debt Free Advice offices with

Thank you to Matt Dronfield for hosting in Debt Free Adivce’s London offices. and Ciptex go there to discuss a shared vision of using technology to support financial services in educating the public to reduce debt.

DFA image of Ciptex & Twilio visit


We take silver! Best in Technology at CCF Awards.

Debt Free Advice and Ciptex took home Silver in the UK Contact Centre Forum Awards for ‘Best in Technology.’ Next year we go for Gold!

Silver Award UKCCF image


Ciptex attend Housing Association Progressive Network Event

Thank you, HAPN, for letting us join. We talked to Housing Associations about improving tenant satisfaction through an omnichannel contact centre.

Housing strategy image


Twilio Signal 2022!

We thoroughly enjoyed Signal 2022 and joining the partner watch group down in London. We can’t wait for Signal 2023!

Signal 2022 image


Ciptex are finalist!

We are proud to share that Debt Free Advice and Ciptex have been shortlisted for the ‘Best use of technology’ award.

Finalist UKCCF Awards