The State of Customer Engagement Report 2023
Learn about the latest customer engagement trends from more than 4,700 business leaders and 6,000 consumers across the globe.
27th-29th June, Housing 2023 @ Manchester Central
The countdown to the most significant event in the housing calendar. Housing 2023 27th-29th June 2023 at Manchester Central.
26th June, Housing Summer Network Event in Manchester City Centre
Welcome to our Summer Network Event. This is the Monday before CIH Manchester, so a great opportunity to meet colleagues before the event kicks off.
We will be focusing our session on becoming an educated client in the world of contact centres from omnichannel (what it is and how it can help reduce repairs costs) through to technology to move more of your service to a proactive service, where you can inform you a tenant of a problem before they know themselves. And a whole lot more.
14th June, Customer Engagement Transformation @ The Brewery, London
Engage Customer is hosting in The Brewery, London Wednesday, 14th June 2023, and Ciptex will be attending to talk about how to boost your business with Twilio Flex.
Social Housing Strategy Forum
Ciptex is looking forward to participating in the Social Housing Forum on the 24th, 25th & 26th of May to discuss improving tenant satisfaction through the contact centre.
Degree Apprenticeship Open Evening
We thoroughly enjoyed being part of the Degree Apprenticeship open evening at Manchester Metropolitan University early this month. Our apprentices make up more than 10% of our workforce. Our degree apprentices have been pivotal to the growth of Ciptex.
We currently have apprentice vacancies; please share with anyone who you feel will be excellent for the roles.
ChatGPT Boost Business in Customer Serivce
We have all heard about ChatGPT, the conversational platform that automates business customer service conversations.
Ciptex has used Twilio to give ChatGPT a voice. This enabled ChatGPT to engage with customers more naturally and efficiently than standard IVR.
We would love to hear your views. Please email firstname.lastname@example.org with your comments.
Call & Contact Centre Expo
We enjoyed partnering with Twilio in London today at the Call & Contact Centre Expo. Thank you to Matt Dronfield CEO of Debt Free Advice, for guest speaking with Jolyon Parsons about how our omnichannel helped you reach more people in need.
Visit Debt Free Advice offices with Twilio.org
Thank you to Matt Dronfield for hosting in Debt Free Adivce’s London offices. Twilio.org and Ciptex go there to discuss a shared vision of using technology to support financial services in educating the public to reduce debt.
We take silver! Best in Technology.
Debt Free Advice and Ciptex took home Silver in the UK Contact Centre Forum Awards for ‘Best in Technology.’ Next year we go for Gold!
HAPN Housing Event
Thank you, HAPN, for letting us join. We talked to Housing Associations about improving tenant satisfaction through an omnichannel contact centre.
We thoroughly enjoyed Signal 2022 and joining the partner watch group down in London. We can’t wait for Signal 2023!
Ciptex are finalist!
We are proud to share that Debt Free Advice and Ciptex have been shortlisted for the ‘Best use of technology’ award.