Ciptex values each one of our customers as a long-term partner. In addition to premier software and technology offerings, Ciptex delivers a full range of implementation, education, development and other support services to achieve a rapid implementation of the Twilio Flex solution.

Digital transformation is a key ingredient in driving positive customer experience – especially as your customers expect you to meet them where they are and be readily available on whatever communication channel they prefer. As you seek to adapt your business models, Ciptex is ready to help you reimagine your customer engagement journey and carefully consider the processes and technologies needed to make this a success.

Enterprise contact centre implementation

There are new opportunities for enterprise contact centres to be more efficient and create better customer outcomes – everything from enabling omnichannel engagements to harnessing the power of the cloud.

We provide advice and guidance to ensure you capitalise on innovations that improve employee wellbeing, facilitate a better understanding of customers, and increase contact centre productivity.

Ciptex has developed a proven implementation approach that combines organisational or cultural changes, business process re-engineering and systems implementation in a cost-effective, low risk, and standardised methodology. The Ciptex COVER (Ciptex Optimise Value Early and Refine) implementation approach that we use for projects is the result of the combined enterprise experience of our project teams.

With your Customer Engagement Platform helping you deliver on the promise of true customer engagement, you can’t afford for such a critical tool to be offline. Ciptex proactive support services keep your Twilio system continually optimised, while our reactive support services follow the sun to ensure we are always available to troubleshoot your system no matter where you are in the world. Flexible service models provide the freedom to build a support arrangement that suits your needs.