client conversations in the first 90 days
connections to achieve more customer outcomes
freed up employee days per year
increase in contact handling capacity
For over 15 years, Ciptex has created custom solutions that integrate with your business apps to enhance customer engagement across all channels.
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Customer engagement is critical to growth and loyalty. We deploy customised solutions faster than off-the-shelf alternatives. Our RACE innovations accelerate implementation, delivering tailored customer experiences that maximise the platform's capabilities.
Modern customers demand diverse engagement channels. RACE Contact Centre delivers a flexible solution, that adapts to your business needs, and evolves with emerging technologies.
Our video kiosks enable instant face-to-face support worldwide. Deployed in shops, advice centres and social housing, they connect customers directly to contact centre agents. Features like three-way calling and sign language interpretation make support more accessible for vulnerable individuals.
Our web-native video conferencing works instantly in any browser, with no downloads needed. Fully customisable with your branding and dynamic personalisation features.
Reduce operational costs while boosting customer satisfaction. Our solutions streamline workflows, cut response times, and enable omnichannel engagement. Integrate seamlessly with existing systems for rapid deployment and measurable results.
