The National Foundation for Credit Counseling (NFCC) is a nonprofit organisation that helps clients in the United States with various financial issues. Previously, the NFCC used two separate systems to connect potential clients with the appropriate agency. These systems were not integrated, and agencies had to specify their availability and expertise separately on each system. This process was time-consuming and costly.

The NFCC turned to Ciptex, a Twilio gold partner, to develop a solution using Twilio’s IVR technology that would combine the phone and online elements into one user interface and allow agencies to specify their expertise and availability in more detail.