Trusted by leaders in their field, including:
Do long queue times mean lost sales? Is customer loyalty eroded due to poor service? Find out if friction is preventing you from achieving your sales growth.
Trusted by leaders in their field, including:
If you are wondering how to set your call centre agents free to achieve more sales, provide
better answers and create more loyalty then our solutions can help.
Our solutions do away with complicated multi-screen views, static data, unnecessary system-hopping or time-consuming log-ins.
We call that Zero Friction
Friction Stops Sales
Complicated user views, static data, legacy software, multiple logins and switching between different systems stop agents from selling more and creating superior customer experiences.
Use our Friction Score tool to find out if friction is preventing you from achieving your sales growth.
Helpful Resources
Shelter partner with Ciptex
Discover how Shelter’s multi-channel contact centre is supporting those at risk of homelessness.
10 Clicks to Sell a Car
Go through our demo in 10 clicks to see how a personalised car buying experience increase sales.
4 AI Challenges to Overcome
Download our 10-minute read on 4 AI challenges and how to overcome them in the contact centre.
This half-day event in Central London is your gateway to transforming customer care and staying at the forefront of cutting-edge solutions.
Join us at Toynbee Hall, for an insightful event, on Thursday, 23rd May, from 2:30 pm to 6 pm including presentations and networking, on transformative potential of artificial intelligence (AI).
Your customers expect a seamless, friction-free experience when connecting with your organisation.
They rely on you to help them make the right choices, quickly, and feel valued.
Anything that gets in the way of this – having to endure long queues, being put on hold whilst an agent searches through different systems, receiving incomplete answers – adds friction.
Ciptex, as a Twilio Preferred Partner, works with clients such as Aster Group and Shelter to help them eliminate friction in their customer engagement – using the Twilio suite of products focused on the Contact Centre.
Meet the Ciptex Team on stand B27 and see software dedicated to helping Housing Associations remove friction from tenant communications
Want to learn more?
Contact us and we will be in touch!
Alternatively, book a 15-mintue call at a time that suits you or sign-up for our monthly ‘Selling More, Friction-Free’ newsletter.