tahmina

2024-03-14

Buy or Build – or the Best of Both.

Image of a busy contact centre. The Ciptex white logo is overlayed in the top right-hand corner. The blog title is "Buy or Build - or the Best of Both." The subtitle states, "Response to Strategic Choices in Customer Experience and Service Architecture"
Buy or Build – or the Best of Both.
tahmina

2024-03-12

Strategic Choices in Customer Experience and Service Architecture

Martin Hill Wilson presenting contact centre trends with white live chat on a phone background with Ciptex logo overlay.
Strategic Choices in Customer Experience and Service Architecture
tahmina

2024-02-21

Understanding the Risks of AI Deployment

Image of Chat AI in background. Ciptex white logo overlayed in the top right hand corner. Image of Martin Hill-Wilson and below the blog title "Understanding the Risks of Ai Deployment"
Understanding the Risks of AI Deployment
tahmina

Don’t be an AI Pessimist. Don’t be an AI Optimist. Be an AI Activist.

Image of a man shaking an AI technology hand on a mobile in the background. Ciptex white logo overlayed in the top right hand corner. The blog title is "Don't Be an AI Pessimist. Don't Be an AI Optimist. Be an AI Activist."
Don’t be an AI Pessimist. Don’t be an AI Optimist. Be an AI Activist.
rosie

2023-05-15

Tenant-Centric Contact Centre Platforms for Social Housing Associations

New build semi-detached homes
Tenant-Centric Contact Centre Platforms for Social Housing Associations
arham

2023-04-03

It’s the little things that count: Getting ahead with customer experience

Atomic habits book being read in a contact centre.
It’s the little things that count: Getting ahead with customer experience
arham

2023-03-22

Unlocking the Potential of Automatic Speech Recognition for Secure Payment Services

A lady using her laptop and mobile.
Unlocking the Potential of Automatic Speech Recognition for Secure Payment Services
arham

2023-01-26

Our 2023 Predictions

Wood sphere symbol telephone, mail, address and mobile phone. Website page contact us or e-mail marketing concept
Our 2023 Predictions
user

2022-11-09

An Agile Approach to Contact Centre Implementations

The Great British cyclist team
An Agile Approach to Contact Centre Implementations
user

CCaaS vs CPaaS

'CcaaS' made from cubes, mosaic pattern. CcaaS stands for Contact Centre as a Service.
CCaaS vs CPaaS