Industries › Tech and telecoms
Answer billing and fault questions on every channel at any time of day.Answer billing and fault questions on every channel at any time of day.
Customers asking about a bill, a fault or a new SIM get an answer from MAIA by phone, WhatsApp or webchat and get on with their day. Your agents spend their time on the upgrades, renewals and conversations that need a person.
Customers asking about a bill, a fault or a new SIM get an answer from MAIA by phone, WhatsApp or webchat and get on with their day. Your agents spend their time on the upgrades, renewals and conversations that need a person.
Customers asking about a bill, a fault or a new SIM get an answer from MAIA by phone, WhatsApp or webchat and get on with their day. Your agents spend their time on the upgrades, renewals and conversations that need a person.
Give customers the right answer the first time they get in touch.Give customers the right answer the first time they get in touch.
Customers hear from you first
Order updates, engineer visits and price changes go out by SMS, WhatsApp or voice message, so customers know what's happening before they think to ask.
SMS and WhatsAppRoutine questions handled by MAIA
Password resets, plan changes, order tracking and eSIM set-up are handled in chat or on the phone, and anything MAIA can't finish goes to an agent with the conversation so far.
MAIABills paid without card details on the call
Customers key their card number on the keypad and it never reaches the agent or the recording. Ciptex Pay is PCI DSS 4.0 compliant.
Ciptex PayLive on your own timeline
Ciptex Sprint starts from proven templates. Your first queues can go live in days and the rest follow your roadmap.
Ciptex SprintAgents see the account, the plan and the last conversation before they say hello.
Agents see the account, the plan and the last conversation before they say hello.
Agents see the account, the plan and the last conversation before they say hello.
RACE plugins connect Twilio Flex to your CRM, ticketing, billing and engineering tools, so agents work in one window and nothing is re-keyed between systems.
RACE plugins connect Twilio Flex to your CRM, ticketing, billing and engineering tools, so agents work in one window and nothing is re-keyed between systems.
RACE plugins connect Twilio Flex to your CRM, ticketing, billing and engineering tools, so agents work in one window and nothing is re-keyed between systems.
See what customers contact you about and what MAIA resolves on its own.See what customers contact you about and what MAIA resolves on its own.
Reports cover contact reasons, resolution rates and queue times across voice, chat and messaging, and show team leads which queues need more people.
Reports cover contact reasons, resolution rates and queue times across voice, chat and messaging, and show team leads which queues need more people.
Reports cover contact reasons, resolution rates and queue times across voice, chat and messaging, and show team leads which queues need more people.
Conferencing and motor retail teams already run on Ciptex.Conferencing and motor retail teams already run on Ciptex.
Earnings calls and AGMs for callers dialling in from any country, on a conferencing platform built when no product on the market fitted.
A global investor relations firm needed live speaker stages, Q&A and dial-in access with no app to install. The platform has run for over three years and carried millions of minutes of calls.
Read the case studyOne customer history in front of 6,000 employees, at the contact centre and in the showrooms.
Vertu Motors' showrooms and contact centre now share one customer record, so website visits, emails and calls are in front of whoever picks up next.
Read the case studyFace-to-face debt advice kept going through lockdown, across 55 London advice centres.
When COVID-19 closed the centres overnight, advisers from 21 partner charities moved to calls, webchat, WhatsApp and video from home, all in one place.
Read the case studyCallers choose Welsh or English at the first menu, and team leaders see each queue as it happens.
Citizens Advice Cardiff & Vale takes thousands of enquiries a month, many from people in vulnerable situations. Managers now plan staffing from live reports, with the spreadsheets retired.
Read the case studyQuestions telecoms and software teams ask about their contact centre.Questions telecoms and software teams ask about their contact centre.
Can AI answer customer questions for a broadband, mobile or software company?
Yes. MAIA, the AI in Ciptex, handles password resets, plan changes, order tracking and eSIM set-up by phone, WhatsApp and webchat. When a question needs a person, it passes the conversation to an agent with everything said so far.