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Resources › CFO ROI guide

How to prove the ROI of AI to your CFO.

Build a more credible business case for AI with a practical framework for modelling realistic savings, total costs, payback and risk, before the numbers reach Finance.

Build a more credible business case for AI with a practical framework for modelling realistic savings, total costs, payback and risk, before the numbers reach Finance.

Build a more credible business case for AI with a practical framework for modelling realistic savings, total costs, payback and risk, before the numbers reach Finance.

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Why this guide

AI ROI is easy to claim. Harder to defend.

When Finance starts questioning the assumptions behind projected savings, headline ROI figures rarely hold up on their own. This guide shows you how to build a more realistic, defensible case for AI investment.

When Finance starts questioning the assumptions behind projected savings, headline ROI figures rarely hold up on their own. This guide shows you how to build a more realistic, defensible case for AI investment.

When Finance starts questioning the assumptions behind projected savings, headline ROI figures rarely hold up on their own. This guide shows you how to build a more realistic, defensible case for AI investment.

Build a realistic ROI baseline
Model phased payback
Account for total cost of ownership
Stress-test the case before Finance does
What's inside

Build an AI business case Finance can interrogate.

Net containmentExample
HeadlineNet of repeats
Headline40%
Repeats15%
What counts34%
Scenarios and paybackExample
Go-liveQuarter 8
Peak containment30%
Pays back inQuarter 6
The worst-case cornerExample
Payback quarter by containment and agent cost
SafeRealisticStretchingHighMidLow
Containment30%
Agent cost-15%
Pays backQ8
A definition of success that holds upContainment measured net of seven-day repeat contacts, so you don't pay twice for the same conversation.
A phased ramp and a payback dateThree scenarios, run quarter by quarter from go-live to breakeven, because nothing hits peak containment in week one.
The worst-case corner, pre-answeredA nine-box grid across containment rates and agent costs, plus every line of the total cost of ownership.

Also in the guide: three formulas for true contained volume, net value per contact and operating profit, where freed-up agent time goes, and a five-step plan to build your own case.

Free guide

Download the guide to proving AI ROI.

Build a stronger investment case with a practical framework for modelling realistic savings, costs, payback and risk. Complete the short form and the download button will appear.

Build a stronger investment case with a practical framework for modelling realistic savings, costs, payback and risk. Complete the short form and the download button will appear.

Build a stronger investment case with a practical framework for modelling realistic savings, costs, payback and risk. Complete the short form and the download button will appear.

Calculate a realistic AI ROI baseline

Calculate a realistic AI ROI baseline

Model phased payback and total cost of ownership

Model phased payback and total cost of ownership

Stress-test the business case before Finance does

Stress-test the business case before Finance does

Want to build the case around your own numbers?

Use your actual contact volumes, handle times and operating costs to get a clearer view of potential AI ROI and payback.

Talk to Ciptex