About us › Partners
Our partners, the platforms your contact centre runs on.Our partners, the platforms your contact centre runs on.
We build your contact centre on Twilio Flex and RACE, then connect it to the communication and business systems you already use.
We build your contact centre on Twilio Flex and RACE, then connect it to the communication and business systems you already use.
We build your contact centre on Twilio Flex and RACE, then connect it to the communication and business systems you already use.
Ten partners, one connected contact centre.Ten partners, one connected contact centre.
Communication partners carry your calls and messages. Integration partners hold the records and tools your agents work in.
Communication partners carry your calls and messages. Integration partners hold the records and tools your agents work in.
Communication partners carry your calls and messages. Integration partners hold the records and tools your agents work in.
TwilioCommunications platformTwilioCommunications platformTwilio provides programmable communications APIs for voice, messaging, and customer engagement. Ciptex builds Twilio Flex and RACE solutions that power scalable, flexible contact centre and customer communication platforms.MicrosoftCollaborationMicrosoftCollaborationMicrosoft provides enterprise tools for collaboration, productivity, and communications. Ciptex integrates Microsoft with Twilio Flex and RACE, connecting internal collaboration with contact centre conversations in one environment.
AWSCloud infrastructureAWSCloud infrastructureAmazon Web Services provides cloud infrastructure for scalable digital platforms. Ciptex builds Twilio Flex and RACE solutions on AWS, delivering secure and reliable infrastructure for enterprise communications.SpokephoneMobile callingSpokephoneMobile callingSpokephone is a cloud platform for business calling and messaging. Ciptex integrates Spokephone with Twilio Flex and RACE, connecting mobile voice with the contact centre in one system.GammaTelephonyGammaTelephonyGamma delivers cloud communication services including voice, messaging, and connectivity. Ciptex integrates Gamma with Twilio Flex and RACE, connecting enterprise telephony with contact centre communications in one system.ZendeskService deskZendeskService deskZendesk is a customer service platform for managing support tickets. Ciptex integrates Zendesk with Twilio Flex and RACE, giving agents direct access to customer records inside the contact centre.HubSpotCRMHubSpotCRMHubSpot is a CRM and marketing platform for managing customer relationships. Ciptex integrates HubSpot with Twilio Flex and RACE, giving agents direct access to customer records inside the contact centre.
ZohoCRMZohoCRMZoho is a CRM platform for managing customer data and business processes. Ciptex integrates Zoho with Twilio Flex and RACE, giving agents direct access to customer records and interaction history inside the contact centre.Microsoft DynamicsCRMMicrosoft DynamicsCRMMicrosoft Dynamics is a CRM platform used to manage customer and business data. Ciptex integrates Dynamics with Twilio Flex and RACE, giving agents access to customer records and activity directly within the contact centre environment.CalabrioWorkforce engagementCalabrioWorkforce engagementCalabrio ONE is a workforce engagement platform for contact centres. Ciptex integrates Calabrio ONE with Twilio Flex and RACE, adding workforce management, quality monitoring, and interaction analytics to improve operational performance.One customer contact, handled across your partners.
One customer contact, handled across your partners.
One customer contact, handled across your partners.
Twilio Flex and RACE sit in the middle. Carriers bring the contact in, and your business systems give the agent the context to resolve it.
Twilio Flex and RACE sit in the middle. Carriers bring the contact in, and your business systems give the agent the context to resolve it.
Twilio Flex and RACE sit in the middle. Carriers bring the contact in, and your business systems give the agent the context to resolve it.
Call arrivesGammaInbound callLineGamma voiceCaller07700 900123Routed in FlexTwilio FlexBilling queueRoutingRACE skills matchWait0:18Record opensZendeskTicket 48213Open tickets2Last contact3 days agoLoggedCalabrioQuality and workforceScorecardReadyForecastUpdatedTwilio at the core
Twilio at the core
Ciptex has been a Twilio partner since 2012 and Gold since 2021, the UK’s longest-standing.
Ciptex has been a Twilio partner since 2012 and Gold since 2021, the UK’s longest-standing.
RACE plugins
RACE plugins
30+ RACE plugins add channels and integrations to Twilio Flex, ready to switch on.
30+ RACE plugins add channels and integrations to Twilio Flex, ready to switch on.
Your systems stay
Your systems stay
We connect to the CRM, workforce and cloud tools you already run, so nothing is replaced to get started.
We connect to the CRM, workforce and cloud tools you already run, so nothing is replaced to get started.