Industries › Automotive retail
More enquiries turn into booked showroom and workshop visitsMore enquiries turn into booked showroom and workshop visits
MAIA answers sales, service and parts enquiries as they arrive and passes each hot lead to your team at the right dealership with the details attached.
MAIA answers sales, service and parts enquiries as they arrive and passes each hot lead to your team at the right dealership with the details attached.
MAIA answers sales, service and parts enquiries as they arrive and passes each hot lead to your team at the right dealership with the details attached.
Customers book a test drive in the same conversation they ask about the car.Customers book a test drive in the same conversation they ask about the car.
MAIA books MOTs and services and takes deposits through Ciptex Pay, and every hot lead goes to your team with the details already on screen.
MAIA books MOTs and services and takes deposits through Ciptex Pay, and every hot lead goes to your team with the details already on screen.
MAIA books MOTs and services and takes deposits through Ciptex Pay, and every hot lead goes to your team with the details already on screen.
Every dealership gives customers the same quick, joined-up answer.
Every dealership gives customers the same quick, joined-up answer.
Every dealership gives customers the same quick, joined-up answer.
Enquiries from every site land on one platform, so customers get the same service wherever they get in touch.
Enquiries from every site land on one platform, so customers get the same service wherever they get in touch.
Enquiries from every site land on one platform, so customers get the same service wherever they get in touch.
10x
10x
10x
more successful customer outcomes at Vertu Motors, on Ciptex and Twilio Flex.
more successful customer outcomes at Vertu Motors, on Ciptex and Twilio Flex.
Every dealership's enquiries in one live view.Every dealership's enquiries in one live view.
Live dashboards show what customers ask about, how quickly new leads hear back and which sites are booking, for every dealership in the group.
Live dashboards show what customers ask about, how quickly new leads hear back and which sites are booking, for every dealership in the group.
Live dashboards show what customers ask about, how quickly new leads hear back and which sites are booking, for every dealership in the group.
A contact centre for every dealership, live in days to weeks.A contact centre for every dealership, live in days to weeks.
MAIA answers every enquiry
MAIA answers every enquiry
Customers get a reply on WhatsApp, webchat or the phone at any hour, and anything that needs a person goes straight to your team.
Customers get a reply on WhatsApp, webchat or the phone at any hour, and anything that needs a person goes straight to your team.
30+ RACE plugins
30+ RACE plugins
Queue management, proactive SMS and live dashboards are switched on for each site from ready-made plugins.
Queue management, proactive SMS and live dashboards are switched on for each site from ready-made plugins.
Deposits taken safely
Deposits taken safely
Ciptex Pay is PCI DSS 4.0 compliant, and customers key their card in on the keypad, so agents never see or hear it.
Ciptex Pay is PCI DSS 4.0 compliant, and customers key their card in on the keypad, so agents never see or hear it.
Two channels live from day one
Two channels live from day one
Sprint puts voice and WhatsApp, or any two channels, live from day one, then grows site by site.
Sprint puts voice and WhatsApp, or any two channels, live from day one, then grows site by site.
Motor retail and advice teams already run on Ciptex.Motor retail and advice teams already run on Ciptex.
One customer history in front of 6,000 employees, at the contact centre and in the showrooms.
Vertu Motors' showrooms and contact centre now share one customer record, so website visits, emails and calls are in front of whoever picks up next.
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Read the case studyQuestions dealer groups ask about their contact centre.Questions dealer groups ask about their contact centre.
Can MAIA answer sales and service enquiries for a dealership?
Yes. MAIA answers questions about cars, test drives, MOTs and services on WhatsApp, webchat and the phone at any hour. It books test drives and service slots, and passes anything that needs a person to your team with the conversation so far on screen.