Ciptex is on the G-Cloud 15 framework

What is G-Cloud 15?

G-Cloud 15 is the UK Government framework for buying cloud-based technology and services. Managed by the Crown Commercial Service, it gives public-sector organisations an established route to find and procure approved cloud suppliers.

The framework covers cloud software, hosting and support services, helping organisations source technology through a recognised government procurement process.

Who is G-Cloud 15 for?

G-Cloud is designed for organisations across the UK public sector that need to procure cloud technology and services.

This includes local authorities, housing providers, NHS organisations, central government departments and other public bodies looking to modernise their technology and digital services.

It provides buyers with a more straightforward way to identify suitable suppliers and purchase services through an established framework.

What does Ciptex being on G-Cloud 15 mean?

Ciptex being approved as a G-Cloud 15 supplier gives public-sector organisations a clearer route to procure our cloud-based customer engagement services.

Organisations can access Ciptex through the framework when looking to modernise contact centres, introduce new communication channels, improve customer journeys or make greater use of automation.

For Ciptex, joining G-Cloud 15 is an important step in making our services more accessible to organisations across the UK public sector and supporting more teams as they modernise the way they communicate with the people they serve.

Ciptex on G-Cloud

Our approved services cover a range of customer engagement and Twilio capabilities, including:

Twilio Communications & Data

Customer Data Platforms

AI & Conversation Analysis

CX Transformation

Training & Enablement

Support & Consultancy

G-Cloud 15

Why it matters for your business

Everything you need to know about buying Ciptex through G-Cloud 15, and how it gets you moving faster.

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What does G-Cloud approval mean for buyers?

It means Ciptex has already been vetted by the Crown Commercial Service. You can procure our services directly through the framework, without running a full competitive tender.

How quickly can we get started?

Far faster than traditional procurement. Because the commercial terms are pre-agreed under the framework, you skip the tender cycle and move straight to scoping your deployment.

What can we buy through the framework?

Twilio Flex implementation, our RACE plugin suite, AI-powered automation, integrations, and ongoing consulting and 24/7 support - delivered by the UK's #1 Twilio Partner.

Do we need to run a competition?

Not necessarily. G-Cloud 15 allows call-off contracts with or without competition, so you can appoint Ciptex directly where your organisation's rules permit.

Who typically buys Ciptex this way?

Local authorities, housing associations, NHS bodies, and charities - organisations already handling high volumes of resident, patient, or citizen contact.