Accelerate Contact Centre Implementation with RACE
One Twilio Platform. Every Capability Your Contact Centre Needs Ready in Days.
Ciptex RACE is a modular suite of 30+ pre-built plugins designed to accelerate deployment, cut development cycles, and extend Twilio Flex beyond its native capabilities. Pick exactly what your operation needs, deploy it in days, and leave the six-month build cycles to everyone else.
PCI DSS Compliant
Works with Twilio Flex
No Rip-and-Replace
Live within days, not months
Pre-built plugins are ready to deploy. No development cycle, no lengthy scoping, fully operational within days.
Fast Deployment
Live in Days
Live within days, not months
Pre-built plugins are ready to deploy. No development cycle, no lengthy scoping, fully operational within days.
Live within days, not months
Pre-built plugins are ready to deploy. No development cycle, no lengthy scoping, fully operational within days.
Add what you need, when you need it
RACE is fully modular. Deploy a single plugin or combine several to best suit your operational needs.
Modular
Plug and Play
Add what you need, when you need it
RACE is fully modular. Deploy a single plugin or combine several to best suit your operational needs.
Add what you need, when you need it
RACE is fully modular. Deploy a single plugin or combine several to best suit your operational needs.
Native to Twilio Flex
Every RACE plugin lives inside your existing Flex environment. No new tools, no new training required.
Flex Native
Zero Disruption
Native to Twilio Flex
Every RACE plugin lives inside your existing Flex environment. No new tools, no new training required.
Native to Twilio Flex
Every RACE plugin lives inside your existing Flex environment. No new tools, no new training required.
Built to move the metrics that matter
19.5% reduction in cost per contact. 100+ employee days saved annually through automation.
Proven Results
Live Intelligence
Built to move the metrics that matter
19.5% reduction in cost per contact. 100+ employee days saved annually through automation.
Built to move the metrics that matter
19.5% reduction in cost per contact. 100+ employee days saved annually through automation.
What is Ciptex RACE
The Accelerator Your Twilio Platform Has Been Missing
Built natively on Twilio Flex, RACE gives contact centre operations instant access to 30+ pre-built plugins spanning AI automation, payments, reporting, compliance and more. No custom development, no separate tools, no waiting - just new capability live inside your existing platform within days, not months.
Trusted by brands across the Globe
Built for the Complexity Real Contact Centres Actually Face.
Every contact centre operation has its own demands, its own gaps, and its own emerging needs. As a modular suite, RACE gives operations the capability they need when they need it, configured around their specific requirements - not a generic platform trying to fit everyone.
Every Channel. Every Interaction. Nothing Missed.
RACE extends Twilio Flex across every channel your customers use, giving agents full context at every touchpoint. Voice, chat, email, SMS, one platform, fully connected, so nothing falls through the gaps.
Every Channel. Every Interaction. Nothing Missed.
RACE extends Twilio Flex across every channel your customers use, giving agents full context at every touchpoint. Voice, chat, email, SMS, one platform, fully connected, so nothing falls through the gaps.
New Capability Without the Development Cost
Whatever your operation needs, it already exists inside RACE. Pick the plugins that fit, deploy them inside your workflows, and skip the development project entirely.
New Capability Without the Development Cost
Whatever your operation needs, it already exists inside RACE. Pick the plugins that fit, deploy them inside your workflows, and skip the development project entirely.
Give Leadership the Visibility They Need to Act
RACE surfaces real-time performance intelligence across contact volumes, agent productivity and cost per contact, so operations leaders always know what is happening and can act on it.
Give Leadership the Visibility They Need to Act
RACE surfaces real-time performance intelligence across contact volumes, agent productivity and cost per contact, so operations leaders always know what is happening and can act on it.
Every Channel. Every Interaction. Nothing Missed.
RACE extends Twilio Flex across every channel your customers use, giving agents full context at every touchpoint. Voice, chat, email, SMS, one platform, fully connected, so nothing falls through the gaps.
New Capability Without the Development Cost
Whatever your operation needs, it already exists inside RACE. Pick the plugins that fit, deploy them inside your workflows, and skip the development project entirely.
Give Leadership the Visibility They Need to Act
RACE surfaces real-time performance intelligence across contact volumes, agent productivity and cost per contact, so operations leaders always know what is happening and can act on it.
30+ Plugins Ready to Deploy Today.
Every plugin in RACE is purpose-built for contact centre operations and ready to deploy against your specific needs. Pick one, combine several, or build out the full suite as your operation grows.
Advanced Call Recording
Record calls clearly and securely with pause/resume control and built-in analytics support.
Agent Dashboard
Keep your agents informed and engaged by giving them access to key analytics via the Flex Insights Agent Dashboard.
RACE Conversations
Enhance your solution with a customisable and configurable webchat for your website, tailored specifically to your needs.
Video Kiosk
Offer real-time, face-to-face support through secure, tablet-based video kiosks. Perfect for public and remote locations.
RACE Journeys
Help agents work smarter with guided, task-based workflows designed by you. No coding required.
RACE Core
Unlock advanced functionality in Twilio Flex. Helps improve workflows, routing, visibility, and branding in one powerful package.
Advanced Call Recording
Record calls clearly and securely with pause/resume control and built-in analytics support.
Agent Dashboard
Keep your agents informed and engaged by giving them access to key analytics via the Flex Insights Agent Dashboard.
RACE Conversations
Enhance your solution with a customisable and configurable webchat for your website, tailored specifically to your needs.
Video Kiosk
Offer real-time, face-to-face support through secure, tablet-based video kiosks. Perfect for public and remote locations.
RACE Journeys
Help agents work smarter with guided, task-based workflows designed by you. No coding required.
RACE Core
Unlock advanced functionality in Twilio Flex. Helps improve workflows, routing, visibility, and branding in one powerful package.
Advanced Call Recording
Record calls clearly and securely with pause/resume control and built-in analytics support.
Agent Dashboard
Keep your agents informed and engaged by giving them access to key analytics via the Flex Insights Agent Dashboard.
RACE Conversations
Enhance your solution with a customisable and configurable webchat for your website, tailored specifically to your needs.
Video Kiosk
Offer real-time, face-to-face support through secure, tablet-based video kiosks. Perfect for public and remote locations.
RACE Journeys
Help agents work smarter with guided, task-based workflows designed by you. No coding required.
RACE Core
Unlock advanced functionality in Twilio Flex. Helps improve workflows, routing, visibility, and branding in one powerful package.
Agent Recent Tasks View
Let agents revisit recent tasks and follow up with customers simply, directly and efficiently.
RACE Forms
Build and embed custom web forms that route submissions directly into RACE Engage or Zendesk.
RACE Outcomes
Collect information regarding the outcome of a task at wrap up time for future reporting.
Queue Management
Take control of the in-queue experience with tailored messages, music, and virtual queuing options.
Proactive Outbound
Reach out first with proactive SMS messages. Personal, timely, and all from one place.
Realtime Agent Stats
Give agents live visibility into contact centre queues and performance right from their desktop.
Agent Recent Tasks View
Let agents revisit recent tasks and follow up with customers simply, directly and efficiently.
RACE Forms
Build and embed custom web forms that route submissions directly into RACE Engage or Zendesk.
RACE Outcomes
Collect information regarding the outcome of a task at wrap up time for future reporting.
Queue Management
Take control of the in-queue experience with tailored messages, music, and virtual queuing options.
Proactive Outbound
Reach out first with proactive SMS messages. Personal, timely, and all from one place.
Realtime Agent Stats
Give agents live visibility into contact centre queues and performance right from their desktop.
Agent Recent Tasks View
Let agents revisit recent tasks and follow up with customers simply, directly and efficiently.
RACE Forms
Build and embed custom web forms that route submissions directly into RACE Engage or Zendesk.
RACE Outcomes
Collect information regarding the outcome of a task at wrap up time for future reporting.
Queue Management
Take control of the in-queue experience with tailored messages, music, and virtual queuing options.
Proactive Outbound
Reach out first with proactive SMS messages. Personal, timely, and all from one place.
Realtime Agent Stats
Give agents live visibility into contact centre queues and performance right from their desktop.
What Changes When You Run RACE
Every week without the right capability is a week of avoidable cost, slower agents, and missed opportunity. RACE closes that gap faster than any bespoke build, so the return starts from day one, not month six.
Every RACE plugin is pre-built and proven in live contact centre environments. No bespoke development risk, no scope creep, no maintenance burden. Enterprise-grade capability without the build cost.
RACE removes the friction that slows agents down. Less time on manual workflows and system switching, more time on the conversations that actually need them.
Business requirements change. RACE changes with them. Add plugins as needs evolve and combine capabilities as you grow, all without changing your core platform or spinning up a new development project.
Every week without the right capability is a week of avoidable cost, slower agents, and missed opportunity. RACE closes that gap faster than any bespoke build, so the return starts from day one, not month six.
Every RACE plugin is pre-built and proven in live contact centre environments. No bespoke development risk, no scope creep, no maintenance burden. Enterprise-grade capability without the build cost.
RACE removes the friction that slows agents down. Less time on manual workflows and system switching, more time on the conversations that actually need them.
Business requirements change. RACE changes with them. Add plugins as needs evolve and combine capabilities as you grow, all without changing your core platform or spinning up a new development project.