How We Help

Who We Work With

About Us

How We Help

Who We Work With

About Us

How We Help

Who We Work With

About Us

The No.1 UK Twilio Partner

Take More Payments.
Without the Risk.

Ciptex Pay lets your contact centre collect payments over the phone, and across every other channel, without agents ever seeing, hearing, or handling card data. Full PCI DSS compliance. Zero disruption to your existing platform.

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PCI DSS Compliant

Works with Twilio Flex

No Rip-and-Replace

UK-based Support

Why Ciptex Pay

Phone payments shouldn't cost you compliance, time, or customer trust.

Most contact centres taking payments online and over the phone are carrying risk they don't need to, and limiting what their agents can confidently do. Here's how Ciptex Pay helps:

Zero card data exposure

Customers enter details on their keypad across any channel - phone, web chat, or online. Agents hear silence. Card data never touches your recordings, systems, or staff.

Shrink your PCI audit scope

When card data leaves your environment, so does the burden. Faster audits, lower costs, less compliance overhead every year.

No Call Disruption

IVR transfers. No broken rapport. The agent stays on the line - the customer just pays.

Trusted by brands across the Globe

Seamless Integrations

Compatible with 30+ Payment Gateways across Every Industry.

Ciptex Pay works with the payment gateways your business already uses, so there's nothing new to set up and nothing to replace.

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Stripe

Trust Payments

Checkout.com

Worldline

Global Payments

Barclays

Worldpay

NatWest

Santander

What's Included

Everything you need to take payments securely, across every channel.

From phone payments to digital transactions, Ciptex Pay handles it all securely, compliantly, and without disrupting how your team works.

Masked Keypad Entry

Customers enter card details on their phone keypad. Agents hear nothing - tones are masked end to end.

PCI Descoping

Card data never enters your environment, removing your contact centre from PCI audit scope entirely.

Agent Stays On

No transfers, no IVR handoffs. The agent remains present throughout the entire payment.

Instant Confirmation

Agent and customer both receive instant confirmation the moment a transaction is successful.

Recurring Payments

Set up and automate scheduled payments quickly, without compromising security or agent involvement.

Refunds & Tokenisation

Process refunds and securely tokenise card details for future transactions, all within the same platform.

Masked Keypad Entry

Customers enter card details on their phone keypad. Agents hear nothing - tones are masked end to end.

PCI Descoping

Card data never enters your environment, removing your contact centre from PCI audit scope entirely.

Agent Stays On

No transfers, no IVR handoffs. The agent remains present throughout the entire payment.

Instant Confirmation

Agent and customer both receive instant confirmation the moment a transaction is successful.

Recurring Payments

Set up and automate scheduled payments quickly, without compromising security or agent involvement.

Refunds & Tokenisation

Process refunds and securely tokenise card details for future transactions, all within the same platform.

Masked Keypad Entry

Customers enter card details on their phone keypad. Agents hear nothing - tones are masked end to end.

PCI Descoping

Card data never enters your environment, removing your contact centre from PCI audit scope entirely.

Agent Stays On

No transfers, no IVR handoffs. The agent remains present throughout the entire payment.

Instant Confirmation

Agent and customer both receive instant confirmation the moment a transaction is successful.

Recurring Payments

Set up and automate scheduled payments quickly, without compromising security or agent involvement.

Refunds & Tokenisation

Process refunds and securely tokenise card details for future transactions, all within the same platform.

Any Channel

Voice, web chat, email, IVR, social - Ciptex Pay works across every channel your customers use.

Full Audit Trail

Every payment is logged with a complete record, giving compliance teams the evidence they need.

Flex Native

Built as a RACE plugin, it lives inside your existing Twilio Flex platform. No new tools, no new training.

API Integrations

Comprehensive APIs enable deeper CRM and customer application integrations across your tech stack.

Automated Payments

Automated IVR options support 24/7 payment collection without requiring a live agent on every call.

Bespoke Permissions

Custom roles, teams and access levels built around how your organisation actually works.

Any Channel

Voice, web chat, email, IVR, social - Ciptex Pay works across every channel your customers use.

Full Audit Trail

Every payment is logged with a complete record, giving compliance teams the evidence they need.

Flex Native

Built as a RACE plugin, it lives inside your existing Twilio Flex platform. No new tools, no new training.

API Integrations

Comprehensive APIs enable deeper CRM and customer application integrations across your tech stack.

Automated Payments

Automated IVR options support 24/7 payment collection without requiring a live agent on every call.

Bespoke Permissions

Custom roles, teams and access levels built around how your organisation actually works.

Any Channel

Voice, web chat, email, IVR, social - Ciptex Pay works across every channel your customers use.

Full Audit Trail

Every payment is logged with a complete record, giving compliance teams the evidence they need.

Flex Native

Built as a RACE plugin, it lives inside your existing Twilio Flex platform. No new tools, no new training.

API Integrations

Comprehensive APIs enable deeper CRM and customer application integrations across your tech stack.

Automated Payments

Automated IVR options support 24/7 payment collection without requiring a live agent on every call.

Bespoke Permissions

Custom roles, teams and access levels built around how your organisation actually works.

The Benefits

Payments that work harder for your business

From compliance to customer experience - here's what changes when you deploy Ciptex Pay.

Eliminate fraud & chargebacks

Card data that never enters your environment can never be stolen. Ciptex Pay removes the exposure at source.

Fraud Prevention

PCI DSS

Eliminate fraud & chargebacks

Card data that never enters your environment can never be stolen. Ciptex Pay removes the exposure at source.

Eliminate fraud & chargebacks

Card data that never enters your environment can never be stolen. Ciptex Pay removes the exposure at source.

Reduce staff training overhead

The payment flow is intuitive so agents don't need to learn a new system and are confident from the start.

Easy Onboarding

Agent Ready

Reduce staff training overhead

The payment flow is intuitive so agents don't need to learn a new system and are confident from the start.

Improve customer confidence

Customers pay without reading card details aloud, changing how safe they feel about you.

Customer Trust

Data Privacy

Improve customer confidence

Customers pay without reading card details aloud, changing how safe they feel about you.

Improve customer confidence

Customers pay without reading card details aloud, changing how safe they feel about you.

24/7 automated payments

Customers can pay outside of business hours without needing a live agent on every call.

Always On

IVR Payments

24/7 automated payments

Customers can pay outside of business hours without needing a live agent on every call.

24/7 automated payments

Customers can pay outside of business hours without needing a live agent on every call.

Protect recurring revenue

Tokenise cards securely so repeat customers pay faster and with no extra compliance risk.

Tokenisation

Repeat Payments

Protect recurring revenue

Tokenise cards securely so repeat customers pay faster and with no extra compliance risk.

Free your agents to focus

Less time handling payment process, more time on the conversations that need a human touch.

Agent Efficiency

Smarter Workflows

Free your agents to focus

Less time handling payment process, more time on the conversations that need a human touch.

Free your agents to focus

Less time handling payment process, more time on the conversations that need a human touch.

FAQs

Frequently Asked Questions

Everything you need to know about Ciptex Pay, and how it makes secure payments simple.

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What is Ciptex Pay?

A secure, PCI DSS 4.0 compliant payment solution for contact centres. Agents take payments across phone and digital channels without ever touching card data.

How does Ciptex Pay protect card data?

DTMF keypad entry means customers enter card details silently. Tones are masked so agents hear nothing. Data goes straight to the payment processor.

Does it work with our existing payment gateway?

Yes. Ciptex Pay supports 30+ gateways including Stripe, Worldpay, Checkout.com, Barclays, and Trust Payments.

Does Ciptex Pay support recurring payments?

Yes. Scheduled payments can be automated and card details tokenised for future use - repeat customers pay faster with no additional compliance exposure.

How long does implementation take?

Most organisations are live within 2–6 weeks. Ciptex Pay is pre-built, so there's no lengthy development cycle, just configuration within your existing platform.