Platform › Automation
Tell us what should happen after a missed call or a missed payment, and our team builds it across voice, SMS, WhatsApp, email and webchat.
Most of the work on yours goes into connecting them to your systems and getting the wording right for your customers.
Routing checks your CRM and case systems as each contact arrives, so people reach the team that can help them first time.
Open cases
Customers with a live case go to the team handling it, with the case on screen.
Priority customers
Customers flagged as vulnerable or high priority skip the general queue.
After hours
After closing, callers are offered a callback slot or a reply on WhatsApp.
MAIA takes the routine steps of a journey and passes the rest to an agent with a summary.
It answers on WhatsApp, webchat, SMS and voice, so your team takes on more without adding headcount.
- Starts from proven journeysBuilt from journeys already working for other organisations, then fitted to your systems.
- Small changes, made by youChange when a reminder goes out or reword a message yourself, without raising a ticket.
- AI added where you want itPick the steps where AI helps, like reading replies, and our team sets it up and connects it to your systems.
One customer history in front of 6,000 employees, at the contact centre and in the showrooms.
Vertu Motors' showrooms and contact centre now share one customer record, so website visits, emails and calls are in front of whoever picks up next.
Read the case studyBring one customer journey to a demo and we’ll show you how we would build it.
Pick a journey your team runs today. In the demo we map it across your channels and explain what the build would involve for your project.