By team › Leadership
See your whole contact centre on one live dashboard, down to the cost of each contact.See your whole contact centre on one live dashboard, down to the cost of each contact.
Calls and digital channels from all your sites run through your own platform, designed around your organisation, so cost to serve and service levels update as the day runs. AI on the same platform answers routine questions as volume grows.
Calls and digital channels from all your sites run through your own platform, designed around your organisation, so cost to serve and service levels update as the day runs. AI on the same platform answers routine questions as volume grows.
Calls and digital channels from all your sites run through your own platform, designed around your organisation, so cost to serve and service levels update as the day runs. AI on the same platform answers routine questions as volume grows.
Spot a rising queue at one site the morning it starts.Spot a rising queue at one site the morning it starts.
Wait times, cost per contact and open risks are read straight from the conversations. The board pack and the floor work from the same figures, and a problem at one site shows up on the day it begins.
Wait times, cost per contact and open risks are read straight from the conversations. The board pack and the floor work from the same figures, and a problem at one site shows up on the day it begins.
Wait times, cost per contact and open risks are read straight from the conversations. The board pack and the floor work from the same figures, and a problem at one site shows up on the day it begins.
Your own contact centre platform, with AI and payments built in.Your own contact centre platform, with AI and payments built in.
Built from proven templates and designed around your organisation, the platform fits the sites, channels and teams you already have. New capabilities switch on from ready-made plugins as plans change.
Built from proven templates and designed around your organisation, the platform fits the sites, channels and teams you already have. New capabilities switch on from ready-made plugins as plans change.
Built from proven templates and designed around your organisation, the platform fits the sites, channels and teams you already have. New capabilities switch on from ready-made plugins as plans change.
Demand and service levels by site, live
Each channel feeds one dashboard. Compare sites, move work between them and see the effect within the hour.
Introduced in stages, alongside the systems you run today.
Introduced in stages, alongside the systems you run today.
Introduced in stages, alongside the systems you run today.
The first channels go live in days while your current set-up keeps running. Customers and staff move across gradually, and nothing depends on a single switch-over day.
The first channels go live in days while your current set-up keeps running. Customers and staff move across gradually, and nothing depends on a single switch-over day.
The first channels go live in days while your current set-up keeps running. Customers and staff move across gradually, and nothing depends on a single switch-over day.
Start with two channels
Start with two channels
Sprint puts two channels live from day one, next to what you run now.
Sprint puts two channels live from day one, next to what you run now.
Measure each stage
Measure each stage
Each stage is checked against your targets before the next one begins.
Each stage is checked against your targets before the next one begins.
Support after go-live
Support after go-live
24/7 support, with 95% satisfaction from the teams who use it.
24/7 support, with 95% satisfaction from the teams who use it.
The credentials procurement will ask to see.The credentials procurement will ask to see.
live in days
Cost and disruption, answered for COOs and finance directors.Cost and disruption, answered for COOs and finance directors.
How much does contact centre software cost for an organisation our size?
Cost depends on your channels, contact volumes and which current systems you keep. A review of your current set-up shows where the money goes today and what each stage of the change would involve. The decision can then be made one stage at a time.
How much does contact centre software cost for an organisation our size?
Cost depends on your channels, contact volumes and which current systems you keep. A review of your current set-up shows where the money goes today and what each stage of the change would involve. The decision can then be made one stage at a time.
Four organisations, and what changed once they went live.Four organisations, and what changed once they went live.
One customer history in front of 6,000 employees, at the contact centre and in the showrooms.
Vertu Motors' showrooms and contact centre now share one customer record, so website visits, emails and calls are in front of whoever picks up next.
Read the case studyFace-to-face debt advice kept going through lockdown, across 55 London advice centres.
When COVID-19 closed the centres overnight, advisers from 21 partner charities moved to calls, webchat, WhatsApp and video from home, all in one place.
Read the case studyHousing advice for people at risk of homelessness, from 22 offices on one platform.
Shelter advised more than 31,000 households in 2023. The next phase adds a chatbot that sorts enquiries, so advisers can focus on emergency and highest priority cases.
Read the case studyCallers choose Welsh or English at the first menu, and team leaders see each queue as it happens.
Citizens Advice Cardiff & Vale takes thousands of enquiries a month, many from people in vulnerable situations. Managers now plan staffing from live reports, with the spreadsheets retired.
Read the case study