The No.1 UK Twilio Partner
G-Cloud Pricing
Standard G-Cloud rates for the Ciptex Race CX platform and its supporting products. All prices are exclusive of VAT.
Introduction
Introduction
The prices in this document are our standard G-Cloud rates. For larger or more complex projects, we may be able to offer additional value or discounts, depending on your requirements.
The prices in this document are our standard G-Cloud rates. For larger or more complex projects, we may be able to offer additional value or discounts, depending on your requirements.
In some cases, discounts beyond published G-Cloud rates may be available, but this can be limited where costs are driven by third-party suppliers and their commercial terms.
In some cases, discounts beyond published G-Cloud rates may be available, but this can be limited where costs are driven by third-party suppliers and their commercial terms.
If your project has significant or complex needs, we encourage you to speak with us directly so we can explore the most cost-effective options while maintaining high service quality.
If your project has significant or complex needs, we encourage you to speak with us directly so we can explore the most cost-effective options while maintaining high service quality.
Implementation costs apply. Pricing can be found in Lot 3 - Twilio Professional Services Consultancy by Ciptex.
Implementation costs apply. Pricing can be found in Lot 3 - Twilio Professional Services Consultancy by Ciptex.
Solution Support
Solution Support
Standard support includes UK business hours. 24/7 support packages can be tailored to organisational need.
Standard support includes UK business hours. 24/7 support packages can be tailored to organisational need.
All support packages include a named solutions engineer from our team to act as primary point of contact. Extended support agreements can be customised to include a dedicated Technical Account Manager if desired.
All support packages include a named solutions engineer from our team to act as primary point of contact. Extended support agreements can be customised to include a dedicated Technical Account Manager if desired.
Ciptex Race CX
Ciptex Race CX
AI-Powered Customer Experience
AI-Powered Customer Experience
Ciptex Race CX is a cloud-hosted, rapid-deployment customer engagement and contact centre platform built on the Twilio Flex foundation and enhanced with Ciptex-proprietary accelerators, extensions, and integrations.
Ciptex Race CX is a cloud-hosted, rapid-deployment customer engagement and contact centre platform built on the Twilio Flex foundation and enhanced with Ciptex-proprietary accelerators, extensions, and integrations.
It is available in three different license tiers: Core, Premium or Enhanced. This product includes a licence for Twilio Flex. RACE licences can be purchased either as a named user (monthly cost) or per active agent hour (hourly charge).
It is available in three different license tiers: Core, Premium or Enhanced. This product includes a licence for Twilio Flex. RACE licences can be purchased either as a named user (monthly cost) or per active agent hour (hourly charge).
Item
Item
Price per user hour billed monthly
Price per user hour billed monthly
Price per named user per month billed monthly
Price per named user per month billed monthly
Price per named user per month billed annually
Price per named user per month billed annually
Race CX Core
Race CX Core
£1.00
£1.00
£89.00
£89.00
£80.00
£80.00
Race CX Premium
Race CX Premium
£1.25
£1.25
£125.00
£125.00
£110.00
£110.00
Race CX Enhanced
Race CX Enhanced
£1.75
£1.75
£175.00
£175.00
£150.00
£150.00
Item
Item
Price per user hour billed monthly
Price per user hour billed monthly
Price per named user per month billed monthly
Price per named user per month billed monthly
Price per named user per month billed annually
Price per named user per month billed annually
Race CX Core (BYOT)
Race CX Core (BYOT)
£0.40
£0.40
£39.00
£39.00
£30.00
£30.00
Race CX Premium (BYOT)
Race CX Premium (BYOT)
£0.70
£0.70
£75.00
£75.00
£60.00
£60.00
Race Enhanced (BYOT)
Race Enhanced (BYOT)
£1.20
£1.20
£125.00
£125.00
£100.00
£100.00
ContactSPACE Red for Ciptex Race CX
ContactSPACE Red for Ciptex Race CX
Advanced Dialler
Advanced Dialler
ContactSpace Red can be added to Ciptex Race CX for advanced outbound dialling capabilities. Requires a Ciptex Race CX licence.
ContactSpace Red can be added to Ciptex Race CX for advanced outbound dialling capabilities. Requires a Ciptex Race CX licence.
Item
Item
Price per annum
Price per annum
CallGuides Module
CallGuides Module
£14,000.00
£14,000.00
Item
Item
Price per named user per month billed monthly
Price per named user per month billed monthly
Price per named user per month billed annually
Price per named user per month billed annually
Call Orchestration Module
Call Orchestration Module
-
-
£60.00
£60.00
Virtual Agent Licence Task Router Execution
Virtual Agent Licence Task Router Execution
-
-
£60.00
£60.00
Virtual Agent Licence Twilio Studio Execution
Virtual Agent Licence Twilio Studio Execution
-
-
£40.00
£40.00
CallGuides User Access Fee
CallGuides User Access Fee
-
-
£20.00
£20.00
Ciptex Pay
Ciptex Pay
Secure Payment Acceptance Platform
Secure Payment Acceptance Platform
Ciptex Pay can be added to Ciptex Race CX for secure payments or used with any other supported platform.
Ciptex Pay can be added to Ciptex Race CX for secure payments or used with any other supported platform.
Item
Item
Price
Price
Setup & Configuration Existing PSP integration
Setup & Configuration Existing PSP integration
£10,000.00
£10,000.00
Item
Item
Price per named user per month billed monthly
Price per named user per month billed monthly
Price per named user per month billed annually
Price per named user per month billed annually
Single Payment Method 25 minimum
Single Payment Method 25 minimum
£25.00
£25.00
£25.00
£25.00
Multiple Payment Method 25 minimum
Multiple Payment Method 25 minimum
£30.00
£30.00
£30.00
£30.00
SIP Channel
SIP Channel
£4.00
£4.00
£4.00
£4.00
Spoke Phone
Spoke Phone
Unified Communications Platform
Unified Communications Platform
Spoke Phone unified communications platform is priced per named user per month. Additional packs can be purchased to extend capacity of teams.
Spoke Phone unified communications platform is priced per named user per month. Additional packs can be purchased to extend capacity of teams.
Item
Item
Price per named user per month billed monthly
Price per named user per month billed monthly
Price per named user per month billed annually
Price per named user per month billed annually
Essentials User
Essentials User
£24.00
£24.00
£24.00
£24.00
Pro-CX User
Pro-CX User
£40.00
£40.00
£40.00
£40.00
Essentials User (BYOT)
Essentials User (BYOT)
£12.00
£12.00
£12.00
£12.00
Pro-CX User (BYOT)
Pro-CX User (BYOT)
£28.00
£28.00
£28.00
£28.00
BI, Reporting & Analytics Minimum £200 / month
BI, Reporting & Analytics Minimum £200 / month
£0.80
£0.80
£0.80
£0.80
HIPAA Compliance Add-On Requires CX-PRO
HIPAA Compliance Add-On Requires CX-PRO
£4.00
£4.00
£4.00
£4.00
FINRA Compliance Add-On Requires CX-PRO
FINRA Compliance Add-On Requires CX-PRO
£4.00
£4.00
£4.00
£4.00
Lifetime Call Recording Storage
Lifetime Call Recording Storage
£2.40
£2.40
£2.40
£2.40
Operator Console for Race CX / Twilio Flex Minimum £400
Operator Console for Race CX / Twilio Flex Minimum £400
£8.00
£8.00
£8.00
£8.00
Item
Item
Price per month
Price per month
Additional Teams - 50 Pack per team
Additional Teams - 50 Pack per team
£80.00
£80.00
CallHub Expansion - 5 Pack per user
CallHub Expansion - 5 Pack per user
£11.20
£11.20
CallHub Expansion - 20 Pack per user
CallHub Expansion - 20 Pack per user
£27.20
£27.20
Team Member Expansion per team
Team Member Expansion per team
£8.00
£8.00
Physical Desk Phone Device Registration per device
Physical Desk Phone Device Registration per device
£2.40
£2.40
Item
Item
Price per request
Price per request
High Volume Calling per call
High Volume Calling per call
£0.016
£0.016
Spoke Enlighten
Spoke Enlighten
Conversation Intelligence Platform
Conversation Intelligence Platform
Spoke Enlighten Conversation Intelligence Platform can be used in conjunction with any supported call recordings and data feeds. Aha! AI Credits are used for AI Analytics and AI generated reporting.
Spoke Enlighten Conversation Intelligence Platform can be used in conjunction with any supported call recordings and data feeds. Aha! AI Credits are used for AI Analytics and AI generated reporting.
Item
Item
Price per named user per month billed monthly
Price per named user per month billed monthly
Price per named user per month billed annually
Price per named user per month billed annually
Essential
Essential
£12.00
£12.00
£12.00
£12.00
Pro
Pro
£48.00
£48.00
£48.00
£48.00
Manager
Manager
£96.00
£96.00
£96.00
£96.00
Item
Item
Price
Price
Aha! AI Credits per 10,000
Aha! AI Credits per 10,000
£800.00
£800.00
Calabrio ONE
Calabrio ONE
Workforce Engagement & Analytics
Workforce Engagement & Analytics
Item
Item
Price per named user per month billed monthly
Price per named user per month billed monthly
Price per named user per month billed annually
Price per named user per month billed annually
Calabrio WFM
Calabrio WFM
£30.50
£30.50
£30.50
£30.50
Calabrio One Suite
Calabrio One Suite
£97.50
£97.50
£97.50
£97.50
Calabrio QM
Calabrio QM
£32.00
£32.00
£32.00
£32.00
Calabrio Analytics
Calabrio Analytics
£54.00
£54.00
£54.00
£54.00
Calabrio Call Recording
Calabrio Call Recording
£7.00
£7.00
£7.00
£7.00
Twilio Segment CDP
Twilio Segment CDP
Customer Data Platform
Customer Data Platform
Item
Item
Monthly MTU limit
Monthly MTU limit
Price per annum
Price per annum
Tier A
Tier A
50K
50K
£12,480.00
£12,480.00
Tier B
Tier B
100K
100K
£17,920.00
£17,920.00
Tier C
Tier C
250K
250K
£29,200.00
£29,200.00
Tier D
Tier D
500K
500K
£42,720.00
£42,720.00
Tier E
Tier E
1M
1M
£63,360.00
£63,360.00
Tier F
Tier F
2.5M
2.5M
£109,600.00
£109,600.00
Tier G
Tier G
5M
5M
£170,400.00
£170,400.00
Tier H
Tier H
10M
10M
£270,400.00
£270,400.00
Tier I
Tier I
25M
25M
£523,200.00
£523,200.00
Tier J
Tier J
50M
50M
£896,000.00
£896,000.00
Tier K
Tier K
100M
100M
£1,568,000.00
£1,568,000.00
Tier L
Tier L
250M
250M
£3,432,000.00
£3,432,000.00
Item
Item
Monthly API limit
Monthly API limit
Price per annum
Price per annum
Tier A
Tier A
5M
5M
£12,480.00
£12,480.00
Tier B
Tier B
10M
10M
£17,920.00
£17,920.00
Tier C
Tier C
25M
25M
£29,200.00
£29,200.00
Tier D
Tier D
50M
50M
£42,720.00
£42,720.00
Tier E
Tier E
100M
100M
£63,360.00
£63,360.00
Tier F
Tier F
250M
250M
£109,600.00
£109,600.00
Tier G
Tier G
500M
500M
£170,400.00
£170,400.00
Tier H
Tier H
1B
1B
£270,400.00
£270,400.00
Tier I
Tier I
2.5B
2.5B
£523,200.00
£523,200.00
Tier J
Tier J
5B
5B
£896,000.00
£896,000.00
Tier K
Tier K
10B
10B
£1,568,000.00
£1,568,000.00
Tier L
Tier L
25B
25B
£3,432,000.00
£3,432,000.00
Item
Item
Tier A
Tier A
Tier B
Tier B
Tier C
Tier C
Tier D
Tier D
Tier E
Tier E
Tier F
Tier F
Unify Plus v2
Unify Plus v2
£10,608
£10,608
£15,232
£15,232
£24,820
£24,820
£36,312
£36,312
£53,856
£53,856
£93,160
£93,160
Unify Plus v2 + AJ v2
Unify Plus v2 + AJ v2
£15,662
£15,662
£22,490
£22,490
£36,646
£36,646
£53,614
£53,614
£79,517
£79,517
£137,548
£137,548
Unify renewal only
Unify renewal only
£3,744
£3,744
£5,376
£5,376
£8,760
£8,760
£12,816
£12,816
£19,008
£19,008
£32,880
£32,880
Unify Plus + AJ renewal only
Unify Plus + AJ renewal only
£11,856
£11,856
£17,024
£17,024
£27,740
£27,740
£40,584
£40,584
£60,192
£60,192
£104,120
£104,120
Unify Plus (EOS)
Unify Plus (EOS)
£6,552
£6,552
£9,408
£9,408
£15,330
£15,330
£22,428
£22,428
£33,264
£33,264
£57,540
£57,540
Unify Plus + AJC (EOS)
Unify Plus + AJC (EOS)
£15,413
£15,413
£22,131
£22,131
£36,062
£36,062
£52,759
£52,759
£78,250
£78,250
£135,356
£135,356
Protocols
Protocols
£4,992
£4,992
£7,168
£7,168
£11,680
£11,680
£17,088
£17,088
£25,344
£25,344
£43,840
£43,840
Linked Events
Linked Events
£1,248
£1,248
£1,792
£1,792
£2,920
£2,920
£4,272
£4,272
£6,336
£6,336
£10,960
£10,960
Linked Audiences
Linked Audiences
£4,680
£4,680
£6,720
£6,720
£10,950
£10,950
£16,020
£16,020
£23,760
£23,760
£41,100
£41,100
Add’l 1 Recommendation Trait
Add’l 1 Recommendation Trait
£624
£624
£896
£896
£1,460
£1,460
£2,136
£2,136
£3,168
£3,168
£5,480
£5,480
Add’l 1 Computed / SQL Trait
Add’l 1 Computed / SQL Trait
£31.00
£31.00
£45.00
£45.00
£73.00
£73.00
£107.00
£107.00
£158.00
£158.00
£274.00
£274.00
Add’l 1 Predictions
Add’l 1 Predictions
£312.00
£312.00
£448.00
£448.00
£730.00
£730.00
£1,068.00
£1,068.00
£1,584.00
£1,584.00
£2,740.00
£2,740.00
Add’l 1 Audience
Add’l 1 Audience
£37.00
£37.00
£54.00
£54.00
£88.00
£88.00
£128.00
£128.00
£190.00
£190.00
£329.00
£329.00
Add’l 1 Journey Step
Add’l 1 Journey Step
£19.00
£19.00
£27.00
£27.00
£44.00
£44.00
£64.00
£64.00
£95.00
£95.00
£164.00
£164.00
Add’l 1 Recommendation Audience
Add’l 1 Recommendation Audience
£125.00
£125.00
£179.00
£179.00
£292.00
£292.00
£427.00
£427.00
£634.00
£634.00
£1,096.00
£1,096.00
Twilio Conversation Intelligence
Twilio Conversation Intelligence
CX Insights
CX Insights
Item
Item
Price
Price
Price
Price
Conversational Intelligence Transcription
Conversational Intelligence Transcription
Batch transcription £0.020 / min
Batch transcription £0.020 / min
Streaming (real-time) transcription £0.022 / min
Streaming (real-time) transcription £0.022 / min
Conversational Intelligence Language Operator
Conversational Intelligence Language Operator
Standard £0.0032 / min
Standard £0.0032 / min
Text analysis £0.0028 / min
Text analysis £0.0028 / min
Conversational Intelligence Generative Custom Operators
Conversational Intelligence Generative Custom Operators
Input characters £0.0016 / 1k characters
Input characters £0.0016 / 1k characters
Output characters £0.015 / 1k characters
Output characters £0.015 / 1k characters
Twilio SendGrid
Twilio SendGrid
SMTP Service
SMTP Service
Item
Item
Per month
Per month
Essentials 50,000 - 100,000 emails
Essentials 50,000 - 100,000 emails
£16.00
£16.00
Pro 100,000 - 2,500,000 emails
Pro 100,000 - 2,500,000 emails
£72.00
£72.00
Custom 2,500,000+ emails
Custom 2,500,000+ emails
Custom pricing
Custom pricing
Revision date 20 Jan 2026 (v1.0) · Public · G-Cloud 15 Ciptex Race CX Pricing · All prices exclusive of VAT. Ciptex Ltd, 3 Piccadilly Place, Manchester M1 3BN.
Revision date 20 Jan 2026 (v1.0) · Public · G-Cloud 15 Ciptex Race CX Pricing · All prices exclusive of VAT. Ciptex Ltd, 3 Piccadilly Place, Manchester M1 3BN.