Leading the AI Transition in Customer Engagement

An exclusive executive afternoon in Manchester uncovering the practical impact of Twilio's biggest release yet on your operations and bottom line.

05 : 10 : 51 : 51

Four hours.
Global tech decoded.
The strategy to execute it.

Twilio's most significant product release to date just landed, and TRACE is a dedicated afternoon designed to showcase their effectiveness. We will break down exactly what these major global announcements mean for your AI and omnichannel strategy, moving past the tech hype to focus on real-world execution.

Hear directly from leaders already deploying these capabilities to drive growth, and work through the realities of implementation alongside fellow C-suite executives navigating the exact same operational shifts.

The Signal breakdown

Our team was in San Francisco for Twilio's largest ever product release. We'll walk through the announcements that matter and what they actually mean for contact centres and customer communications.

Adoption, without the disruption

Hear directly from Twilio and from organisations already deploying this technology. We'll look at the results they've seen and what changed operationally to get there.

A room worth being in

TRACE brings CX and IT decision makers from leading organisations across the UK into one room for practical discussions around AI implementation and the challenges people are currently facing.

The Signal breakdown

Our team was in San Francisco for Twilio's largest ever product release. We'll walk through the announcements that matter and what they actually mean for contact centres and customer communications.

Adoption, without the disruption

Hear directly from Twilio and from organisations already deploying this technology. We'll look at the results they've seen and what changed operationally to get there.

A room worth being in

TRACE brings CX and IT decision makers from leading organisations across the UK into one room for practical discussions around AI implementation and the challenges people are currently facing.

Keynote Speakers

Man in black shirt with a neutral expression, blurred background.

Tom Kharchi

Chief Revenue Officer

Tom leads commercial strategy at the UK's longest-standing Twilio Partner, working day to day with the CX and IT leaders deciding how their organisations adopt this technology.

Man with short hair and a beard, wearing a zip-up jacket, neutral background.

Nathaniel Okenwa

Developer Evangelism Lead for EMEA & APJ

Nathaniel works at the front line of Twilio's product evolution, helping organisations across EMEA and APJ put new platform capabilities into practice.

Missed your spot at TRACE?

TRACE 2026 is fully booked, but that doesn't mean you should miss out. Get in touch and we'll arrange a 1-on-1 session after the event to walk through your specific AI and omnichannel strategy.

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Contact information

TRACE sold out fast, but the conversation doesn't have to stop there. Our team can walk through the same Signal insights and what they mean for your operation, one-to-one.