Iglu CruisesOnline Travel AgencySee more case studies
Twilio › Sales partners
Speed to signature.Speed to signature.
Time to value.Time to value.
Higher win rate.Higher win rate.
Ciptex has been delivering Twilio services since 2012. Involve us from the first conversation and we’ll help you close, deliver and turn each deal into a joint logo.
Ciptex has been delivering Twilio services since 2012. Involve us from the first conversation and we’ll help you close, deliver and turn each deal into a joint logo.
Ciptex has been delivering Twilio services since 2012. Involve us from the first conversation and we’ll help you close, deliver and turn each deal into a joint logo.
Close
Bring us in early
Ciptex joins at discovery
Speed to signatureExample deal
DiscoveryHigher win rate34%
Time to valueWeek 1Go-live plan
Co.+Joint logo
Deliver
Gold
Gold
Gold
Twilio Consulting Partner
Twilio Consulting Partner
2012
2012
2012
The UK’s longest-standing Twilio partner
The UK’s longest-standing Twilio partner
10x
10x
10x
More successful customer outcomes at Vertu Motors
More successful customer outcomes at Vertu Motors
95%
Support satisfaction
95%
Support satisfaction
95%
Support satisfaction
Why Ciptex
We don’t just know Twilio. We’ve grown up with it.
We don’t just know Twilio. We’ve grown up with it.
We don’t just know Twilio. We’ve grown up with it.
That depth of experience makes your deals easier to close and safer to deliver.
That depth of experience makes your deals easier to close and safer to deliver.
That depth of experience makes your deals easier to close and safer to deliver.
2012Twilio partner
2021Gold Consulting Partner
TodayThe UK's longest-standing Twilio partner
Deep Flex expertise in the market
Deep Flex expertise in the market
We’ve been building on Twilio since 2012. Our team knows every integration pattern, every edge case, and exactly how to de-risk deployments so your customers feel confident committing.
We’ve been building on Twilio since 2012. Our team knows every integration pattern, every edge case, and exactly how to de-risk deployments so your customers feel confident committing.
Faster time to revenue
Faster time to revenue
Our pre-built components and battle-tested implementation playbooks dramatically cut deployment time. Your customer goes live faster. You recognise revenue sooner. Your quarter looks better.
Our pre-built components and battle-tested implementation playbooks dramatically cut deployment time. Your customer goes live faster. You recognise revenue sooner. Your quarter looks better.
Deals that don’t just close, but expand
Deals that don’t just close, but expand
Ciptex brings our own product suite to every engagement - AI, secure payments, advanced analytics - layered on top of Flex. Every deal we touch is an opportunity to grow in size and stickiness.
Ciptex brings our own product suite to every engagement - AI, secure payments, advanced analytics - layered on top of Flex. Every deal we touch is an opportunity to grow in size and stickiness.
Solutions we sell
More than implementation. A platform that grows your deal.More than implementation. A platform that grows your deal.
Ciptex brings our own product suite to every engagement - layered on top of Twilio Flex. This means bigger initial deal sizes, faster time-to-value, and more reasons for customers to stay and expand.
Ciptex brings our own product suite to every engagement - layered on top of Twilio Flex. This means bigger initial deal sizes, faster time-to-value, and more reasons for customers to stay and expand.
Ciptex brings our own product suite to every engagement - layered on top of Twilio Flex. This means bigger initial deal sizes, faster time-to-value, and more reasons for customers to stay and expand.
Twilio Flex workspace1 open
Order status · WhatsAppWhere is my parcel? It said Tuesdaynow
Five channels, one workspace
The process
Simple to start. Powerful to scale.Simple to start. Powerful to scale.
Housing association120 agentsRenewal next quarter
Credit union260 agentsAsking about payments
Motor retailer85 agentsWants WhatsApp
013 with room to grow
Spot the opportunity
Identify a Twilio Flex prospect or existing account with room to grow.
Reach out and let's talk - the earlier we're involved, the faster the deal moves.
Card payments on calls?Customer asksCiptex Pay, PCI DSS 4.0
Pass our security review?Customer asksCyber Essentials Plus
Work with our CRM?Customer asksIntegrated with Flex
023 of 3 answered
Bring us in early
We'll support you through discovery and proposal.
Our technical depth answers the questions that would otherwise stall the deal - before they become objections.
Kick-offWeek 1Scope agreed
Build and testWeeks 2 to 4Signed off
Live on Twilio FlexWeek 6A reference for you
03Live, on time
We deliver. You win.
Ciptex handles the implementation end-to-end.
Your customer goes live on time, on budget, and you walk away with a happy reference for your next conversation.
Trusted by
Our prospects are already in good company.Our prospects are already in good company.
Ciptex powers Notified's enterprise-grade virtual events platform, handling thousands of conferences daily. Built on Twilio Video, Voice, Conversations, and Sync, it's a scalable, reliable solution with zero dependency on third-party apps for participants.
NotifiedInvestor Relations & Events TechnologySee more case studies
One of the UK's largest automotive retailers. 160+ locations, 6,000 employees, 200,000+ vehicles sold every year. Ciptex unified the entire business on a single Twilio-powered platform - giving every employee a real-time view of the customer journey and delivering a 15x increase in the number of people able to drive outstanding customer outcomes.
Vertu MotorsAutomotive RetailView the full case study
As demand for housing advice grows, Shelter needed technology that could scale with it. Ciptex built a multi-channel self-service contact centre on Twilio, replacing legacy infrastructure with live chat, voice recognition, and AI-powered triage, freeing expert advisors to focus on the highest priority cases, and getting urgent help to more people, faster.
ShelterHousing & Homelessness CharityView the full case study
When Citizens Advice Cardiff & Vale outgrew their previous platform, Ciptex delivered a Twilio-powered replacement - on a tight deadline, with the real-time visibility and reporting their team needed to handle 8,000 inbound calls per month - and serve vulnerable clients with confidence.
Citizens AdviceAdvice Services CharityView the full case study
Partnership
What a great partnership looks like.What a great partnership looks like.
We’re not just a delivery partner. We’re invested in your deals from the first conversation to go-live - and beyond.
We’re not just a delivery partner. We’re invested in your deals from the first conversation to go-live - and beyond.
We’re not just a delivery partner. We’re invested in your deals from the first conversation to go-live - and beyond.
You
Ciptex
Together
You bring
Opportunity
Opportunity
Opportunity
A Twilio Flex prospect or existing account ready to evolve
A Twilio Flex prospect or existing account ready to evolve
Your customer relationship and commercial ownership
Your customer relationship and commercial ownership
A willingness to co-sell with a specialist who knows the platform inside out
A willingness to co-sell with a specialist who knows the platform inside out
We bring
The expertise
The expertise
The expertise
Deep Twilio Flex implementation knowledge built over years
Deep Twilio Flex implementation knowledge built over years
A native product platform - AI, secure payments, advanced analytics - that extends Flex and grows deal value
A native product platform - AI, secure payments, advanced analytics - that extends Flex and grows deal value
Rapid deployment playbooks that reduce risk and accelerate go-live
Rapid deployment playbooks that reduce risk and accelerate go-live
Proven delivery across financial services, housing, automotive, charity, and more
Proven delivery across financial services, housing, automotive, charity, and more
And we
Win together
Shorter, more confident sales cycles
Larger initial deal values through platform expansion
Customers who stay long-term and expand their footprint
A reference you’re proud to name-drop in your next conversation
And we
Win together
Shorter, more confident sales cycles
Larger initial deal values through platform expansion
Customers who stay long-term and expand their footprint
A reference you’re proud to name-drop in your next conversation
And we
Win together
Shorter, more confident sales cycles
Larger initial deal values through platform expansion
Customers who stay long-term and expand their footprint
A reference you’re proud to name-drop in your next conversation
Your sales team
